APAC Head of Regional Support & Client Excellence

Temenos AG; Singapore; Hybrid; SGD 180,000 - 240,000; Full time

Benefits offered by this job

Maternity leave

Civil Partnership leave

Family care leave

Recharge days

Study leaves

Job summary

Temenos Singapore is seeking an experienced Head of Regional Support to lead APAC client services, ensuring a consistent, high‑quality support experience across markets, regulatory environments, and cultures.

You will partner with Sales, Account Management, Product, Cloud, and Services teams to protect customer satisfaction, drive retention, and enable growth while coaching regional support teams toward a client‑first culture and continuous improvement.

Qualifications

• Proven senior leadership experience in customer support or enterprise software.
• Strong understanding of banking technology and financial services in APAC.
• Ability to manage executive-level client relationships and complex escalations.

Responsibilities

• Lead regional support operations across APAC, ensuring a high-quality experience for Temenos clients across markets.
• Act as the senior regional escalation point for complex client issues and drive timely resolution.
• Build trusted relationships with senior stakeholders across APAC and collaborate with Sales, Account Management, Product, Cloud, and Services teams.
• Oversee regional support readiness for onboarding, upgrades, cloud transitions, and major milestones with technical and delivery teams.
• Monitor performance, client feedback, incidents, and service trends to drive continuous improvement.

Skills

Senior leadership

Client relationships

Cross-functional collaboration

Job description

Temenos Singapore is seeking an experienced Head of Regional Support to lead APAC client services, ensuring a consistent, high‑quality support experience across markets, regulatory environments, and cultures.

You will partner with Sales, Account Management, Product, Cloud, and Services teams to protect customer satisfaction, drive retention, and enable growth while coaching regional support teams toward a client‑first culture and continuous improvement.