APAC Order Management Lead

Alfa Laval Singapore Pte Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Alfa Laval Singapore Pte Ltd is seeking a proactive Office Team Manager to lead regional order management operations from our APAC Distribution Centre in Singapore. You will oversee end-to-end order handling, drive performance, and partner with internal teams to ensure efficient delivery and excellent service across our customer base.

The role requires a Diploma/Degree in Business, Supply Chain, or Operations, with 5+ years in order management or related fields and at least 2 years in a

Qualifications

• Diploma or degree in business, supply chain, operations or related field.
• Lean Six Sigma Green Belt certification is a plus.
• Minimum 5 years of experience in order management, customer operations, or supply chain.
• At least 2 years in a supervisory or managerial capacity.
• Strong knowledge of order-to-cash processes, logistics coordination, and ERP systems.
• Excellent communication, leadership, and stakeholder management skills.

Responsibilities

• Lead, coach, and develop the Office team (Order Support / Order Handling / Order Quote / Lead buyer).
• Manage team performance, workload allocation, and resource planning.
• Drive a culture of continuous improvement, ALPS, accountability, and customer focus.
• Oversee complete lifecycle of customer orders from entry to fulfilment.
• Ensure accuracy in order processing, delivery scheduling, and system updates.
• Resolve escalated order issues, delays, shortages, or documentation gaps.

Skills

Order management

Leadership

ERP systems

Stakeholder management

Process improvement

Lean Six Sigma

Education

Diploma / Degree in Business, Supply Chain, Operations

Tools

ERP systems

Job description

Alfa Laval Singapore Pte Ltd is seeking a proactive Office Team Manager to lead regional order management operations from our APAC Distribution Centre in Singapore. You will oversee end-to-end order handling, drive performance, and partner with internal teams to ensure efficient delivery and excellent service across our customer base.

The role requires a Diploma/Degree in Business, Supply Chain, or Operations, with 5+ years in order management or related fields and at least 2 years in a