APAC Order Management Lead

Alfa Laval; Singapore; On-site; SGD 85,000 - 125,000; Full time

Job summary

Alfa Laval is seeking an Office Team Manager to lead regional order management operations from our APAC Distribution Centre in Singapore. You will oversee end-to-end order handling, ensure on-time delivery, and maintain exceptional service standards across our customer base.

You will manage and coach a high-performing team, collaborate with Supply Planning, Warehouse, Logistics, Sales and Finance, and drive continuous improvement initiatives.

Qualifications

• Diploma / Degree in Business, Supply Chain, Operations, or related field.
• Minimum 5 years of experience in order management, customer operations, or supply chain.
• At least 2 years in a supervisory or managerial capacity.
• Strong knowledge of order-to-cash processes, logistics coordination, and ERP systems.
• Excellent communication, leadership, and stakeholder management skills.
• Analytical, detail-oriented, and solution-driven.
• Able to work in a fast-paced, high-volume environment.

Responsibilities

• Lead, coach, and develop the Office team (Order Support / Order Handling/Order Quote/Lead buyer).
• Manage team performance, workload allocation, and resource planning.
• Drive a culture of continuous improvement, ALPS, accountability, and customer focus.
• Oversee complete lifecycle of customer orders from entry to fulfilment.
• Ensure accuracy in order processing, delivery scheduling, and system updates.
• Resolve escalated order issues, delays, shortages, or documentation gaps.
• Monitor service KPIs and ensure adherence to SLAs.
• Review and optimize order handling processes to improve efficiency.
• Identify service gaps and implement corrective actions.
• Work closely with Supply Planning, Warehouse, Logistics, Sales, and Finance teams.
• Support audits, compliance checks, and operational reporting.
• Serve as the primary point of contact for escalations related to order fulfilment.
• Partner with internal teams to resolve complex order or supply chain issues.
• Communicate proactively with customers on order status and service recovery steps.
• Ensure data accuracy in ERP / order management systems.
• Drive digital initiatives and process automation where applicable.
• Provide regular reports on team performance, order accuracy, and fulfilment metrics.

Skills

Leadership

Communication

Stakeholder management

Analytical

Detail-oriented

Solution-driven

Fast-paced environment

Education

Diploma / Degree in Business, Supply Chain, Operations, or related field

Tools

ERP systems

Job description

Alfa Laval is seeking an Office Team Manager to lead regional order management operations from our APAC Distribution Centre in Singapore. You will oversee end-to-end order handling, ensure on-time delivery, and maintain exceptional service standards across our customer base.

You will manage and coach a high-performing team, collaborate with Supply Planning, Warehouse, Logistics, Sales and Finance, and drive continuous improvement initiatives.