APAC Network SRE & Service Reliability Lead

Sumitomo Mitsui Banking Corporation; Singapore; On-site; SGD 150,000 - 210,000; Full time

Job summary

Sumitomo Mitsui Banking Corporation (SMBC) is seeking an experienced APAC Network Governance leader to drive end-to-end service reliability across networks. You will own governance, SLIs/SLOs, and risk controls, manage lifecycle and vendor performance, and collaborate with Engineering, Security, and Operations to raise the bar on availability and resilience.

The role requires a 10+ year background in network infrastructure and operations with 5+ years in leadership, strong ITSM experience, and a

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related discipline.
• 10+ years of experience in Network Infrastructure, Network Operations, Service Management, or related technology functions.
• 5+ years of leadership experience managing regional or global teams.
• Strong knowledge of enterprise networking technologies, including LAN, WAN, Data Center, Cloud Connectivity, SD-WAN, and Network Security.
• Proven experience in service governance, operational management, vendor management, and technology lifecycle management.
• Strong understanding of ITSM, incident/problem/change management, observability, monitoring, and automation.
• Experience supporting audit, compliance, risk management, and regulatory requirements within large organizations.
• Strong communication, stakeholder management, and leadership skills.

Responsibilities

• Lead network governance, operational standards, policies, and controls across APAC.
• Manage network asset lifecycle, maintenance contracts, software subscriptions, telecommunications services, and vendor performance.
• Ensure compliance with audit, regulatory, risk management, and security governance requirements.
• Drive service reliability, availability, resilience, observability, and continuous operational improvement across network services.
• Establish and manage service reliability metrics, including SLIs, SLOs, monitoring, alerting, reporting, and service health dashboards.
• Lead automation, problem management, RCA, and operational excellence initiatives to improve service efficiency and reduce operational risk.
• Govern network vulnerability management, patch compliance, and remediation programs in collaboration with Information Security teams.
• Ensure operational readiness, service transition, and supportability requirements are met for new network services and projects.
• Act as the primary APAC lead for network service governance, reliability management, stakeholder engagement, and executive reporting.
• Collaborate with Engineering, Operations, Security, Infrastructure, and business stakeholders to drive strategic service improvements.

Skills

Network Infrastructure

Network Operations

Service Management

ITSM

Vendor Management

Cloud Connectivity

SD-WAN

Network Security

Leadership

Education

Bachelors in CS/IT/Eng

Engineering background

Tools

ITSM Tools

Vendor Management Tools

Job description

Sumitomo Mitsui Banking Corporation (SMBC) is seeking an experienced APAC Network Governance leader to drive end-to-end service reliability across networks. You will own governance, SLIs/SLOs, and risk controls, manage lifecycle and vendor performance, and collaborate with Engineering, Security, and Operations to raise the bar on availability and resilience.

The role requires a 10+ year background in network infrastructure and operations with 5+ years in leadership, strong ITSM experience, and a