APAC Network SRE & Service Management Lead

Devopsroles; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Sumitomo Mitsui Banking Corporation (SMBC) invites a seasoned Network Lead to steer governance, reliability, and lifecycle management across APAC. You will partner with Engineering, Security, and Operations to drive service improvements and ensure compliant operations across critical network services.

The role demands 10+ years in network infrastructure/ service management and 5+ years of regional or global leadership, with strong LAN/WAN, data center, and SD-WAN expertise.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline.
• 10+ years of experience in Network Infrastructure, Network Operations, Service Management, or related technology functions.
• 5+ years of leadership experience managing regional or global teams.
• Strong knowledge of enterprise networking technologies, including LAN, WAN, Data Center, Cloud Connectivity, SD-WAN, and Network Security.
• Proven experience in service governance, vendor management, and technology lifecycle management.
• Strong understanding of ITSM, incident/problem/change management, observability, monitoring, and automation.
• Experience supporting audit, compliance, risk management, and regulatory requirements within large organizations.
• Strong communication, stakeholder management, and leadership skills.

Responsibilities

• Lead network governance, operational standards, policies, and controls across APAC.
• Manage network asset lifecycle, maintenance contracts, software subscriptions, telecommunications services, and vendor performance.
• Ensure compliance with audit, regulatory, risk management, and security governance requirements.
• Drive service reliability, availability, resilience, observability, and continuous operational improvement across network services.
• Establish and manage service reliability metrics, including SLIs, SLOs, monitoring, alerting, reporting, and service health dashboards.
• Lead automation, problem management, RCA, and operational excellence initiatives to improve service efficiency and reduce operational risk.
• Govern network vulnerability management, patch compliance, and remediation programs in collaboration with Information Security teams.
• Ensure operational readiness, service transition, and supportability requirements are met for new network services and projects.
• Act as the primary APAC lead for network service governance, reliability management, stakeholder engagement, and executive reporting.
• Collaborate with Engineering, Operations, Security, Infrastructure, and business stakeholders to drive strategic service improvements.

Skills

Network governance

Vendor management

Service management

Leadership

ITSM

Incident management

Communication

Stakeholder management

Automation

Security governance

Education

Bachelor's degree in CS/IT/Engineering

Tools

Network monitoring platforms

ITIL tooling

Security monitoring tools

Job description

Sumitomo Mitsui Banking Corporation (SMBC) invites a seasoned Network Lead to steer governance, reliability, and lifecycle management across APAC. You will partner with Engineering, Security, and Operations to drive service improvements and ensure compliant operations across critical network services.

The role demands 10+ years in network infrastructure/ service management and 5+ years of regional or global leadership, with strong LAN/WAN, data center, and SD-WAN expertise.