VP, Network Service Management Lead

sumitomo mitsui banking corporation singapore branch; Singapore; Presencial; SGD 120 000 - 180 000; Tempo integral

Resumo da oferta

sumitomo mitsui banking corporation singapore branch is hiring a senior network governance leader for APAC. You will guide governance, reliability, and operational standards across the region, overseeing asset lifecycles, contracts, and vendor performance.

You will drive service quality, incident management, and security governance, collaborating with Engineering, Security, and business stakeholders to push strategic improvements and ensure regulatory compliance.

Qualificações

• Bachelor's Degree in Computer Science, IT, Engineering or related discipline.
• 10+ years in Network Infrastructure, Network Operations, Service Management or related tech.
• 5+ years of leadership experience managing regional or global teams.
• Strong knowledge of enterprise networking technologies, including LAN, WAN, Data Center, Cloud Connectivity, SD-WAN, and Network Security.
• Proven experience in service governance, vendor management, and lifecycle management.
• Strong ITSM, incident/problem/change, observability, monitoring, and automation.
• Experience supporting audit, compliance, risk management, and regulatory requirements in large organizations.
• Strong communication, stakeholder management, and leadership skills.

Responsabilidades

• Lead network governance, operational standards, policies, and controls across APAC.
• Manage network asset lifecycle, maintenance contracts, software subscriptions, telecommunications services, and vendor performance.
• Ensure compliance with audit, regulatory, risk management, and security governance requirements.
• Drive service reliability, availability, resilience, observability, and continuous operational improvement across network services.
• Establish and manage service reliability metrics, including SLIs, SLOs, monitoring, alerting, reporting, and service health dashboards.
• Lead automation, problem management, RCA, and operational excellence initiatives to improve service efficiency and reduce operational risk.
• Govern network vulnerability management, patch compliance, and remediation programs in collaboration with Information Security teams.
• Ensure operational readiness, service transition, and supportability requirements are met for new network services and projects.
• Act as the primary APAC lead for network service governance, reliability management, stakeholder engagement, and executive reporting.
• Collaborate with Engineering, Operations, Security, Infrastructure, and business stakeholders to drive strategic service improvements.

Conhecimentos

Network governance

Service management

Vendor management

Incident management

Automation

Observability

Security governance

Stakeholder management

Leadership

Cloud connectivity

Formação académica

Bachelor's Degree in IT/CS/Engineering

Related discipline

Ferramentas

SD-WAN

Network security

Cloud connectivity

ITSM tools

Descrição da oferta de emprego

Key Responsibilities

• Lead network governance, operational standards, policies, and controls across APAC.

• Manage network asset lifecycle, maintenance contracts, software subscriptions, telecommunications services, and vendor performance.

• Ensure compliance with audit, regulatory, risk management, and security governance requirements.

• Drive service reliability, availability, resilience, observability, and continuous operational improvement across network services.

• Establish and manage service reliability metrics, including SLIs, SLOs, monitoring, alerting, reporting, and service health dashboards.

• Lead automation, problem management, RCA, and operational excellence initiatives to improve service efficiency and reduce operational risk.

• Govern network vulnerability management, patch compliance, and remediation programs in collaboration with Information Security teams.

• Ensure operational readiness, service transition, and supportability requirements are met for new network services and projects.

• Act as the primary APAC lead for network service governance, reliability management, stakeholder engagement, and executive reporting.

• Collaborate with Engineering, Operations, Security, Infrastructure, and business stakeholders to drive strategic service improvements.

Qualifications & Experience

Requirement

• Bachelor's Degree in Computer Science, Information Technology, Engineering, ora relateddiscipline.

• 10+ years of experience in Network Infrastructure, Network Operations, Service Management, or related technology functions.

• 5+ years of leadership experience managing regional or global teams.

• Strong knowledge of enterprise networking technologies, including LAN, WAN, Data Center, Cloud Connectivity, SD-WAN, and Network Security.

• Proven experience in service governance, operational management, vendor management, and technology lifecycle management.

• Strong understanding of ITSM, incident/problem/change management, observability, monitoring, and automation.

• Experience supporting audit, compliance, risk management, and regulatory requirements within large organizations.

• Strong communication, stakeholder management, and leadership skills.