APAC IT Support Engineer – L1/L2 & Projects

FPT Asia Pacific Pte Ltd; Singapore; On-site; SGD 40,000 - 67,000; Full time

Job summary

FPT Asia Pacific Pte Ltd is seeking a proactive IT Support Engineer to provide Level 1–2 support for end-user systems and workplace technology across APAC. You will ensure smooth operation of IT assets and collaborate with internal stakeholders and external vendors.

The role covers onboarding/offboarding, device provisioning, M365/AD administration, incident resolution, and IT project support. You are expected to troubleshoot, document processes, and work independently in a fast-paced

Qualifications

• Diploma or degree in IT/CS/IS or related field.
• 1–3 years IT support experience.
• Experience with Windows, macOS, Microsoft 365, AD and Entra ID.
• Knowledge of LAN/WAN, TCP/IP, DNS, DHCP, Wi‑Fi.
• Strong troubleshooting and customer service skills.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Onboard/offboard employees; device setup; account administration.
• Provide L1/L2 support via onsite/remote/phone/email/tickets.
• Configure and troubleshoot end-user devices and networks.
• Administer M365, AD, Entra ID, IAM, endpoint security.
• Manage IT asset lifecycle: procurement, licensing, disposal.
• Support IT infra projects: meeting rooms, migrations, upgrades.
• Investigate issues; perform root cause analysis; document SOPs.
• Provide PMO support with plans, timelines, risks, and status reports.

Skills

Troubleshooting

Customer service

Communication

Project coordination

Independent worker

Education

Diploma or Degree in IT/CS/IS

Tools

Microsoft 365

Active Directory

Microsoft Entra ID

VPNs

Printers

Job description

FPT Asia Pacific Pte Ltd is seeking a proactive IT Support Engineer to provide Level 1–2 support for end-user systems and workplace technology across APAC. You will ensure smooth operation of IT assets and collaborate with internal stakeholders and external vendors.

The role covers onboarding/offboarding, device provisioning, M365/AD administration, incident resolution, and IT project support. You are expected to troubleshoot, document processes, and work independently in a fast-paced