APAC Investor Relations Associate: AI-Driven Client Servicing

iCapital; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Job summary

iCapital seeks an Associate/AVP in Investor Relations to support APAC clients, serving as a trusted contact across investors and advisors throughout the lifecycle. The role emphasizes onboarding, AML/KYC, and platform demonstrations while leveraging AI to improve efficiency and scalability.

You will engage with fund sponsors, custodians, and internal teams, driving client satisfaction and operational excellence across the region.

Qualifications

• Bachelor's degree in Finance, Business, Economics, Accounting, or a related discipline.
• 5-8 years of relevant experience in Investor Relations, Investor Services, Fund Operations, Client Services, Transfer Agency, or Alternative Investments.
• Fluency in Japanese and English is required; JLPT N1 or equivalent; strong English for global teams.

Responsibilities

• Deliver white-glove investor and advisor servicing across onboarding, subscription, capital activity, and ongoing servicing.
• Guide financial advisors and high-net-worth investors through subscription and AML/KYC requirements.
• Build trusted relationships with advisors, investors, fund sponsors, custodians, and internal stakeholders.
• Communicate via email, phone, and platform interactions, translating complex requirements into guidance.
• Identify onboarding bottlenecks and resolve issues to minimize friction and improve client experience.
• Serve as liaison with fund administrators on subscription, capital calls, redemption, reporting, and investor records.
• Collaborate with Product, Operations, Compliance, Finance, Technology, and Client Solutions to ensure seamless service delivery.
• Conduct client training sessions and platform demonstrations for advisors and investors.

Skills

Japanese language

English language

Written & verbal communication

Education

Bachelor's degree in Finance/Business/Economics/Accounting

Tools

Microsoft Office

Job description

iCapital seeks an Associate/AVP in Investor Relations to support APAC clients, serving as a trusted contact across investors and advisors throughout the lifecycle. The role emphasizes onboarding, AML/KYC, and platform demonstrations while leveraging AI to improve efficiency and scalability.

You will engage with fund sponsors, custodians, and internal teams, driving client satisfaction and operational excellence across the region.