APAC Head of Client Payroll Operations

CSC; Singapore; Hybrid; SGD 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

CSC is seeking an APAC Head of Client Payroll Operations in Singapore to lead and align Client Payroll teams across Asia-Pacific. You will report to the Global Head of Client Payroll and oversee local payroll leaders, driving service excellence, governance, and regional performance.

The role is hybrid and based in Singapore, with standard office hours. You will develop high-performing teams, implement standardization, monitor KPIs, and coordinate transformation programs.

Qualifications

• 8–10 years in payroll operations, with exposure to international or multi-country environments.
• Proven leadership and people-management experience.
• Subject matter expert in Singapore payroll legislation, compliance, and operations.
• Strong verbal and written communication for coordination and reporting.
• Ability to drive operational excellence, process improvement, and regional standardization.
• Fluency in English; Mandarin a plus.

Responsibilities

• Lead and develop a high-performing regional payroll organization across APAC jurisdictions.
• Promote accountability and client service excellence.
• Provide ongoing leadership to local payroll leaders and escalate complex issues.
• Drive standardization and continuous improvement to enhance efficiency and compliance.
• Oversee governance, reporting, and performance management across the region.
• Integrate payroll operations with CSC services and coordinate regional implementation.

Skills

Leadership

Payroll operations

Multi-country experience

Singapore payroll

Communication skills

Process improvement

Job description

Intro

As part of the global consolidation of payroll operations, the APAC Head of Client Payroll Operations is responsible for leading and aligning Client Payroll teams across the Asia-Pacific region. The role provides strategic and operational leadership across multiple countries, driving service excellence, operational consistency, governance, and business performance.

Job Description

APAC Head of Client Payroll Operations

Singapore

Monday – Friday, 09:00 – 18:00

Hybrid

Intro

As part of the global consolidation of payroll operations, the APAC Head of Client Payroll Operations is responsible for leading and aligning Client Payroll teams across the Asia-Pacific region. The role provides strategic and operational leadership across multiple countries, driving service excellence, operational consistency, governance, and business performance.

Reporting to the Global Head of Client Payroll, the APAC Head will oversee local payroll leaders across five to six countries and provide direct operational leadership to the Singapore payroll team. The role is accountable for regional performance, client satisfaction, operational efficiency, talent development, and the successful execution of transformation initiatives that support CSC's global payroll strategy.

Some of the things you’ll be doing:

Leadership & Operational Management

• Lead and develop a high-performing regional payroll organization across multiple APAC jurisdictions.
• Promote a culture of accountability, continuous improvement, client service excellence, and collaboration.
• Provide ongoing leadership and support to local payroll operational leaders.
• Act as an escalation point for complex issues, ensuring timely and effective resolution.
• Foster collaboration across markets by sharing best practices and driving standardization.
• Implement continuous improvement initiatives to enhance efficiency, compliance, and client satisfaction.

Governance, Reporting & Performance Management

• Establish clear reporting lines and performance metrics to monitor regional financial performance, including revenue growth, profitability, resource utilization, and operational efficiency.
• Lead monthly business review meetings with local leaders to track and assess performance, address risks and service issues, and identify sales and improvement opportunities.
• Oversee regional adherence to global standards and controls, while local payroll leaders remain accountable for compliance with country-specific regulatory requirements.

Regional Business Integration

• Integrate payroll operations with other CSC services in the region to strengthen end-to-end client delivery.
• Support regional growth initiatives by ensuring payroll services are scalable, competitive, and aligned with commercial priorities.

Stakeholder Engagement

• Provide regular updates and insights to the Global Head of Client Payroll.
• Partner with global and regional stakeholders to support transformation programs, system enhancements, and operational alignment initiatives and coordinate regional implementation through local payroll leaders.

What technical skills, experience, and qualifications do you need?

• 8–10 years of experience in payroll operations, with exposure to international or multi-country environments.
• Proven leadership and people-management experience, with a track record of building and developing high-performing teams.
• Subject matter expert in Singapore payroll legislation, compliance, and operations.
• Strong verbal and written communication skills suitable for operational coordination, reporting and client escalations.
• Ability to drive operational excellence, process improvement, and regional standardization.
• Fluency in English (written and verbal) required and Mandarin (written and verbal) would be advantageous.

About Us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers .

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

About The Team

At CSC®, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It’s also the reason we’re the trusted partner of many of the world’s most successful organizations.

CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That’s why we are the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.