APAC Client Operations Specialist II - Settlements & Growth

BNY; Singapore; Presencial; SGD 60.000 - 90.000; Jornada completa

Descripción de la vacante

BNY is seeking a Specialist 2, Client Operations to join our Global Clearing Platform in Singapore. This role supports core settlement and custody, helps expand the One Platform initiative across APAC, and strengthens client relationships with a focus on service improvement and business growth.

The candidate will combine strong operational execution with a client-focused approach, act as a local operational contact for APAC clients, and collaborate across teams to deliver a seamless client

Formación

• Strong analytical and problem-solving abilities with clear communication.
• Experience explaining operational concepts to varied audiences.
• Ability to manage stakeholders and drive service improvements.

Responsabilidades

• Act with urgency, ownership and accountability in daily operations, serving as a first line of defence and escalating issues appropriately to mitigate risk and avoid financial loss.
• Provide pre-settlement and post-settlement support across relevant transaction flows, including fails management, buy-ins, reconciliations and client, agent and broker query management.
• Coordinate with local sub-custodian banks and market participants to support settlement activity, foreign exchange requirements and regional market deadlines.
• Investigate exceptions, resolve operational issues and escalating complex transaction disputes, client queries and risk items appropriately.
• Act as a local operational contact for APAC clients, supporting client meetings, service reviews, onboarding activities, operational readiness exercises and service improvement initiatives.
• Support clients with settlement, custody, asset servicing, cross-border transfer and market infrastructure enquiries, ensuring timely, accurate and complete responses.
• Partner with Client Service, Relationship Management, Onboarding, Product and Operations teams to deliver a seamless client experience and support APAC business growth.
• Provide proactive updates throughout the lifecycle of operational issues, incidents, service requests and client enquiries, actively managing expectations through resolution.
• Support operational due diligence, client onboarding, market expansion, platform migration and operational change initiatives connected with the One Platform strategy.
• Identify recurring operational themes and work with stakeholders to improve client outcomes, service quality, operational efficiency and control effectiveness.
• Identify opportunities to reduce manual touchpoints and support the adoption of automation, AI and digital tools.
• Maintain accurate procedures and documentation, support reporting of operational KRIs and client KPIs, and contribute to knowledge sharing, cross-training and follow-the-sun coverage.

Conocimientos

Analytical skills

Problem-solving

Verbal communication

Presentation skills

Stakeholder management

Ownership & accountability

Educación

Bachelor’s degree in finance or related field

Herramientas

SWIFT messaging

Custody systems

Descripción del empleo

BNY is seeking a Specialist 2, Client Operations to join our Global Clearing Platform in Singapore. This role supports core settlement and custody, helps expand the One Platform initiative across APAC, and strengthens client relationships with a focus on service improvement and business growth.

The candidate will combine strong operational execution with a client-focused approach, act as a local operational contact for APAC clients, and collaborate across teams to deliver a seamless client