APAC Account Manager, Data & Analytics SaaS

Aurora Energy Research; Singapore; On-site; SGD 70,000 - 120,000; Full time

Benefits offered by this job

Private medical insurance

Aurora Academy access

Employee Assistance Programme (EAP)

Job summary

Aurora Energy Research seeks an Account Manager to lead the APAC and wider Asia client relationships, selling our data, analytics, and software subscriptions. You will own a portfolio of ~50 clients, drive renewals, identify upsell opportunities, and coordinate with research, product and customer success teams.

The role requires a strong commercial mindset, excellent communication, and the ability to navigate complex energy markets.

Qualifications

• Minimum of 3 years’ experience in account management, client success, or a similar client-facing commercial role, ideally within a data, analytics, research, or SaaS business.
• Demonstrated ability to manage and grow a portfolio of clients, with a track record of strong retention and revenue expansion.
• Strong commercial instincts and a consultative approach to client relationships — able to identify client needs and connect them to the right product or solution.

Responsibilities

• Own and manage a portfolio of approximately 50 clients across APAC and other global markets, serving as the primary relationship holder and day-to-day point of contact
• Drive revenue retention and growth through proactive account management, including renewal planning, price escalation management, and identification of cross-sell and upsell opportunities across Aurora’s data, analytics, and software product suite
• Conduct regular client engagement activities — including check-in calls, product demonstrations, business reviews, and on-site visits — to maintain high satisfaction and deepen account relationships
• Develop a thorough understanding of each client’s business, investment mandate, and decision-making structure to position Aurora’s products effectively and broaden stakeholder coverage within accounts
• Monitor account health indicators and proactively address risks to retention, escalating where appropriate and coordinating internally to resolve client issues
• Lead commercial negotiations and contracting for renewals and expansions, working within Aurora’s pricing and approval frameworks
• Maintain accurate and up-to-date records of account activity, pipeline, and renewal forecasts in Salesforce CRM
• Collaborate closely with Aurora’s research, product, and customer success teams to ensure clients are deriving maximum value from their subscriptions and are aware of relevant new content, tools, and platform features
• Represent Aurora at client meetings, industry events, and conferences across the APAC region, including periodic travel to key markets
• Contribute to team and regional commercial planning, sharing account insights and client feedback to support product development and go-to-market strategy

Skills

Account management

Client success

Relationship management

Communication

Tools

Salesforce

Job description

Aurora Energy Research seeks an Account Manager to lead the APAC and wider Asia client relationships, selling our data, analytics, and software subscriptions. You will own a portfolio of ~50 clients, drive renewals, identify upsell opportunities, and coordinate with research, product and customer success teams.

The role requires a strong commercial mindset, excellent communication, and the ability to navigate complex energy markets.