APAC Academic Success Manager, Health Education Solutions

Elsevier; Singapore; On-site; SGD 90,000 - 150,000; Full time

Benefits offered by this job

Long Service Award

Flexible Working Arrangements

Learning & Development resources

Job summary

Elsevier Health in Singapore is seeking an Academic Success Manager to drive customer retention, renewals and account growth across Singapore, Malaysia, Indonesia and South Korea. You will build relationships with universities, support faculty enablement and demonstrate ongoing value of Elsevier Health education solutions.

You will collaborate with Sales, Product, Training and Support teams to maximize satisfaction and renewals, while identifying opportunities to expand subscriptions and

Qualifications

• Bachelor's degree in Education, Healthcare, Life Sciences, Business or related discipline.
• 5 years of experience in customer success, account management, academic engagement or education technology.

Responsibilities

• Drive Customer Retention and Renewals
• Build and Strengthen Academic Relationships
• Drive Product Adoption and Value Realization
• Deliver Faculty Training and Enablement
• Identify Upselling and Account Expansion Opportunities
• Foster Cross-Functional Collaboration

Skills

Customer success

Account management

Academic engagement

Education tech

Education

Bachelor's degree

Job description

Elsevier Health in Singapore is seeking an Academic Success Manager to drive customer retention, renewals and account growth across Singapore, Malaysia, Indonesia and South Korea. You will build relationships with universities, support faculty enablement and demonstrate ongoing value of Elsevier Health education solutions.

You will collaborate with Sales, Product, Training and Support teams to maximize satisfaction and renewals, while identifying opportunities to expand subscriptions and