Airport VIP Personal Shopper & Travel Concierge

PERSOL OUTSOURCING SINGAPORE PTE. LTD.; Singapore; On-site; SGD 25,000 - 31,000; Full time

Benefits offered by this job

Uniform supplied

Comprehensive training

4-day work week

Attractive allowances

Job summary

PERSOL OUTSOURCING SINGAPORE PTE. LTD. is hiring at the World’s Best Airport to assist travelers with shopping and concierge services.

The role offers comprehensive training, uniform provided, and a 4-day work week with 2 days off. Shifts include 8am-5:30pm and 12:30pm-10pm. You will guide guests, provide brand information, promotions, and personalized recommendations, support wayfinding, and deliver exceptional service across in-person and digital channels.

Qualifications

• Minimum GCE O Level with 1 to 2 years of experience in customer service or retail.
• Strong team player, adaptable to fast-paced environments.
• Willingness to work rotating shifts, including weekends, public holidays.

Responsibilities

• Manage concierge duties to enhance the guest experience.
• Assist guests with wayfinding throughout the airport premises.
• Offer personalized shopping recommendations based on guest preferences.
• Provide detailed information on brands and product offerings.
• Inform passengers of current promotions and special deals.
• Respond promptly and professionally to retail inquiries from passengers.
• Communicate with passengers through in-person, message, video, and live chat interactions.
• Ensure a personalized and enjoyable shopping experience for all passengers.
• Deliver exceptional customer service across all engagements.
• Perform additional ad-hoc tasks as needed to ensure smooth concierge operations.

Skills

Customer service

Team player

Adaptable

Communication

Education

GCE O Level

Job description

PERSOL OUTSOURCING SINGAPORE PTE. LTD. is hiring at the World’s Best Airport to assist travelers with shopping and concierge services.

The role offers comprehensive training, uniform provided, and a 4-day work week with 2 days off. Shifts include 8am-5:30pm and 12:30pm-10pm. You will guide guests, provide brand information, promotions, and personalized recommendations, support wayfinding, and deliver exceptional service across in-person and digital channels.