Airport Operations & Customer Service Supervisor

Emirates; Singapore; On-site; SGD 50,000 - 84,000; Full time

Job summary

Emirates in Singapore seeks an experienced Airport Services supervisor to ensure timely, efficient, and professional service across operations. You will coordinate handling agents, service providers and authorities to cover all operational areas and minimise disruption.

You will brief and coach staff, oversee ticketing and reservations duties, and supervise lounge activities when required, while maintaining high standards of customer service and safety policies.

Qualifications

• Minimum O level or equivalent.
• Completed recognised training in Customer Services and Ground Operations.

Responsibilities

• Analyse anticipated operational problems such as over bookings, adverse weather, delays, and cancellations, and take remedial action to minimise disruption to customers.
• Brief Handling Agents, Caterers and service providers on Emirates requirements for daily operations and update information as needed to ensure smooth, cost-efficient operations.
• Manage post-flight activities to protect revenue and assist passengers and baggage handling at stations and destinations.
• Respond to queries, complaints and claims promptly to restore passenger confidence and perform administrative duties as directed by Airport Services Manager/Officer.
• Process baggage claims and control expenditure on damaged/lost baggage according to procedures.
• Support Emirates Ticket Desk and undertake ticketing/reservation duties for seamless customer service.
• Coach and develop airport services staff to ensure briefing/debriefing on operational requirements and high service levels.
• Assist ASM with staff performance reviews and PM process, ensuring feedback within agreed time limits.
• Carry out credit card verification and travel document checks when required.
• Provide support in the Emirates lounge and supervise service providers for catering, cleaning and maintenance to meet standards.

Skills

Ground operations

Customer service

Flight operations

Crew coordination

Reservations & tickets

Education

O' Level or equivalent

Tools

Reservations System

Departure Control System

MS Word

MS Excel

Job description

Emirates in Singapore seeks an experienced Airport Services supervisor to ensure timely, efficient, and professional service across operations. You will coordinate handling agents, service providers and authorities to cover all operational areas and minimise disruption.

You will brief and coach staff, oversee ticketing and reservations duties, and supervise lounge activities when required, while maintaining high standards of customer service and safety policies.