Airline Customer Experience Agent (Bilingual)

JJ CONSULTING SERVICES; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

JJ Consulting Services seeks an Airline Customer Service Agent based in Singapore to enhance passenger experiences at the airport. You will check-in, greet arrivals and help ensure smooth departures while supporting guests in premier lounges as needed.

The role requires friendly, dynamic service orientation and fluency in English plus another language to communicate with international travelers. Additional responsibilities include reception duties and basic computerized transactions.

Qualifications

• Excellent interpersonal and customer service skills.
• Cheerful, dynamic with a service mindset and willingness to go the extra mile.
• Proficient in English and another language for international passengers.

Responsibilities

• Check-in passengers and greet arrivals to ensure smooth departures.
• Assist passengers with special needs and premier lounge services at Changi Airport.
• Handle buffet table presentations and meet/greet at the reception area.
• Perform basic computerized transactions.

Skills

Interpersonal skills

Customer service

English + second language

Job description

JJ Consulting Services seeks an Airline Customer Service Agent based in Singapore to enhance passenger experiences at the airport. You will check-in, greet arrivals and help ensure smooth departures while supporting guests in premier lounges as needed.

The role requires friendly, dynamic service orientation and fluency in English plus another language to communicate with international travelers. Additional responsibilities include reception duties and basic computerized transactions.