Airport Passenger Services Specialist

Future Bright LLC; Singapore; On-site; SGD 19,000 - 23,000; Full time

Job summary

Future Bright LLC is seeking an airline passenger services agent to assist travelers at the check-in area and boarding gates. You will verify documents, issue boarding passes and baggage tags, and provide essential travel information to ensure a smooth departure.

The role requires greeting passengers, managing baggage handling, and processing basic check-in transactions while maintaining high service standards in a fast-paced airport environment.

Qualifications

• Greet airline passengers warmly.
• Check in passengers accurately for departures.
• Verify travel documents and visas.
• Issue boarding passes and baggage tags.
• Provide travel information to passengers.
• Assist with meet and greet services as needed.

Responsibilities

• Greet airline passengers warmly to create a welcoming environment
• Check in passengers accurately for their departure flights to ensure correct boarding
• Verify passengers’ travel visas and valid travel documents to comply with regulations
• Issue boarding passes and baggage tags efficiently to facilitate boarding and baggage handling
• Inspect and check baggage to meet airline and security requirements
• Collect excess baggage charges from passengers as per airline policies
• Provide clear travel and airport information to assist passengers in their journey
• Manage airline flight departure processes to ensure timely departures
• Relay airline policies to passengers to ensure compliance and awareness
• Deliver excellent customer service to enhance passenger satisfaction
• Perform meet and greet services to support passenger needs
• Execute basic computerized transactions related to check-in and ticketing processes

Job description

Future Bright LLC is seeking an airline passenger services agent to assist travelers at the check-in area and boarding gates. You will verify documents, issue boarding passes and baggage tags, and provide essential travel information to ensure a smooth departure.

The role requires greeting passengers, managing baggage handling, and processing basic check-in transactions while maintaining high service standards in a fast-paced airport environment.