Airfreight Import Customer Service Specialist

Rapid Recruitment Asia Pte Ltd; Singapore; On-site; SGD 41,000 - 49,000; Full time

Benefits offered by this job

Company transport provided

Job summary

Rapid Recruitment Asia Pte Ltd is seeking an Airfreight Import Coordinator in Singapore. The role covers end-to-end shipments, from documentation to billing, with a focus on accuracy and customer updates.

You will coordinate with airlines and partners, ensuring compliance with procedures and service standards. The position includes company transport to various areas and offers a structured work schedule.

Qualifications

• Knowledge of airfreight import operations, customs clearance, shipment documentation and billing.
• Good customer service, communication and coordination skills.

Responsibilities

• Manage end-to-end airfreight import shipments, including documentation, customs clearance, delivery arrangements and billing.
• Handle customer enquiries, provide shipment updates and resolve operational issues.
• Coordinate with airlines, ground handling agents, trucking partners and internal departments.
• Monitor shipment progress and ensure compliance with operational procedures and service standards.
• Maintain accurate shipment records and assist in resolving shipment delays or documentation issues.
• Support process improvements and guide junior team members when required.

Skills

Airfreight operations

Customs clearance

Shipment documentation

Billing

CargoWise

Tools

CargoWise

Job description

Rapid Recruitment Asia Pte Ltd is seeking an Airfreight Import Coordinator in Singapore. The role covers end-to-end shipments, from documentation to billing, with a focus on accuracy and customer updates.

You will coordinate with airlines and partners, ensuring compliance with procedures and service standards. The position includes company transport to various areas and offers a structured work schedule.