Air Logistics Aerospace Operational Care Team Leader

Kuehne + Nagel Pte Ltd; Singapore; On-site; SGD 140,000 - 200,000; Full time

Benefits offered by this job

Global exposure

People-centric culture

Learning & development opportunities

Job summary

Kuehne+Nagel is seeking an Aerospace Air Logistics Operational Team Leader to drive customer excellence, lead the aerospace care team, and ensure compliant, efficient operations. You’ll align aerospace requirements with activity, support business development, and foster a culture of continuous improvement across partners and internal teams.

You will oversee day-to-day operations, optimize processes, and collaborate with Procurement, Customer Service, and Key Account teams to deliver superior

Qualifications

• Lead aerospace operational care with focus on customer excellence.
• Ensure high-quality shipment/process management and regulatory compliance.
• Drive continuous improvement and cost optimization initiatives.
• Collaborate with gateway, warehouse, customs, RCC, and external partners.

Responsibilities

• Provide leadership and direction to the aerospace operational care organization.
• Oversee day-to-day operations and ensure efficient execution.
• Align aerospace requirements with operational activities and support business development.
• Monitor performance, improve data quality, and ensure KN requirements compliance.
• Support airfreight procurement and carrier/partner relationships.
• Contribute to pricing strategies and RFQ preparation.
• Collaborate with Customer Service and Key Account teams for customer-specific knowledge.
• Assist in account implementation and development of new/existing customers.
• Coordinate with international and national management for steady operations.

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

How you create impact

The Aerospace Air Logistics Operational Team Leader oversees customer excellence by leading the Aerospace Operational Care team, ensuring high-quality service, and driving customer-centric operational execution. This role involves managing day-to-day operations, ensuring compliance with processes and regulations, optimizing efficiency, and fostering team development. As a subject matter expert, the manager aligns aerospace-specific requirements with operational activities and supports business development through solutions-driven strategies and stakeholder collaboration.

What we would like you to bring

• To provide leadership and direction to the aerospace operational care organization.
• To ensure operational excellence through high-quality shipment/process management
• To maximize profitability through cost optimization
• To drive continuous improvement and solutions-oriented initiatives.
• To collaborate with all partners/suppliers, gateway, warehouse, customs teams, the RCC, and external parties as needed
• To optimize operations and all systems utilization, working closely with the Optimization team, to ensure the highest levels of productivity within the organization
• To monitor operational performance and increase data and execution quality according to all KN requirements
• To ensure compliance with regulatory and industry standards.
• To oversee customer onboarding and implementation of business requirements.
• To maintain close cooperation with National and GS Management teams.
• To provide training for staff on Aerospace & Defence Vertical specifics.
• To resolve problems escalated by a team member or any other stakeholder, sustainability
• To contribute as process owner to continuous improvements of processes and controls for lean and cost-efficient operation
• To support Airfreight procurement and carrier/partner relationship management
• To support the development of pricing strategies (liaise on pricing / RFQ preparation)
• To closely cooperate with Customer Service and key account teams to gain specialized customer specific knowledge and to receive first-hand feedback about the OCC operational execution
• To support Development and Customer Care teams to develop new / existing customers, and during account implementation
• To increase ratio of spot quotes for AOG and Engines and control end-to-end shipment performance as part of an AOG, Engine or vertical Aerospace OCC STAKEHOLDERS.

What's in it for you

At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact on business, on customers, and on careers. Here’s what you can look forward to:

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us personally and professionally through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.
• Stability with Agility: Enjoy the best of both worlds a trusted global brand with a startup spirit.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.