Customer Service Specialist (Warehousing)

Kuehne + Nagel (SGMY); Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Kuehne+Nagel (SGMY) seeks a Customer Service Specialist to manage end-to-end warehousing operations and customer interactions. You will respond to requests, process orders, and coordinate with warehouse teams to ensure accurate, timely deliveries. Strong communication and data-entry accuracy are essential in a fast-paced logistics environment.

The role emphasizes proactive problem solving, collaboration with internal teams, and ensuring documentation and billing are precise and timely.

Qualifications

• Experience in customer service or similar role, ideally within logistics or warehousing.
• Proficiency in Microsoft Office; experience with SAP is an advantage.
• Strong communication, coordination, and problem-solving skills with a customer-focused mindset.

Responsibilities

• Respond to customer requests in a timely manner, identifying and solving issues, complaints or disputes.
• Manage and process received orders in the system, handing them over to warehouse operations for completion.
• Communicate with customers regarding order status or issues and provide timely updates.
• Prepare and sort documents such as cycle count reports and invoices, and input data into the system.

Skills

Customer service

SAP

MS Office

Data entry

Communication

Job description

Customer Service Specialist (Warehousing)

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day-to-day operations and success in the warehouse and distribution centres. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.

How you create impact

To respond to customer requests in a timely quickly, identifying + solving issues, complaints or disputes in a professional manner.

To manage + process received orders in the system, handing them over to the warehouse operations team for completion.
To communicate with customers regarding the order status or when issues arise.
To prepare + sort documents such as cycle count reports, invoices; identifying + interpreting data for system entry.

To coordinate with customer to submit billing as per agreed timeframes along with required supporting documents, monitor + follow up any discrepancies in original tax invoices, escalating as necessary.

To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction).

To ensure compliance with all customer contractual obligations on the part of the company.

To respond to customer requests in a timely quickly, identifying + solving issues, complaints or disputes in a professional manner

To manage + process received orders in the system, handing them over to the warehouse operations team for completion

To communicate with customers regarding the order status or when issues arise.

To prepare + sort documents such as cycle count reports, invoices; identifying + interpreting data for system entry.

To coordinate with customer to submit billing as per agreed timeframes along with required supporting documents, monitor + follow up any discrepancies in original tax invoices, escalating as necessary.

To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction).

To ensure compliance with all customer contractual obligations on the part of the company.

What we would like you to bring

Experience in customer service or similar role, ideally within logistics or warehousing.

Strong communication, coordination, and problem-solving skills with a customer-focused mindset.

High attention to detail and accuracy in documentation, billing, and data entry.

Proficiency in Microsoft Office; experience with SAP is an advantage.

A proactive, organized team player who thrives in a fast-paced, collaborative environment.

Experience in customer service or similar role, ideally within logistics or warehousing.

Strong communication, coordination, and problem-solving skills with a customer-focused mindset.

High attention to detail and accuracy in documentation, billing, and data entry.

Proficiency in Microsoft Office; experience with SAP is an advantage.

A proactive, organized team player who thrives in a fast-paced, collaborative environment.

What's in it for you

Opportunity to build your career with Kuehne+Nagel, a global leader in logistics and supply chain solutions

Exposure to end-to-end contract logistics operations, working closely with both customers and internal teams.

Supportive and inclusive work culture that values collaboration, learning, and career development.

Access to structured training programs and opportunities to upskill in systems like SAP S/4 HANA.

Opportunity to build your career with Kuehne+Nagel, a global leader in logistics and supply chain solutions

Exposure to end-to-end contract logistics operations, working closely with both customers and internal teams.

Supportive and inclusive work culture that values collaboration, learning, and career development.

Access to structured training programs and opportunities to upskill in systems like SAP S/4 HANA.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Logistics, Freight & Delivery Services 101-1,000 employees

Since 1890, when the business was founded in Bremen, Germany, by August Kuehne and Friedrich Nagel, Kuehne + Nagel has grown into one of the world's leading logistics providers. Today, the Kuehne + Nagel Group has more than 1,000 offices in over 100 countries, with over 76,000 employees. Our key business activities and market position are built on the company's truly world class capabilities:

Contract Logistics & Integrated Logistics: Top 3 global contract logistics provider

Worldwide network of warehouse and distribution facilities

Number 1 global lead logistics provider

Road & Rail Logistics: European Top 6 provider

We provide logistics services to virtually all key industry sectors including:

Aerospace

Automotive

FMCG

High Tech

Oil & Gas Logistics

Retail

Kuehne + Nagel is financially strong, stable and independent. Our global logistics network, cutting-edge IT systems, in-house expertise and excellent customer service is proof of our dedication to be the market leader. These attributes have placed us at the forefront of our industry, and positioned us to continue increasing the scope of our customer solutions and services.

Kuehne + Nagel gives employees the opportunity to learn and develop; to grow and perform to their fullest potential. We offer a truly global work environment, and a reward package that commensurate with experience. You may visit our page at http://www.kn-portal.com/about_us/careers/learning_and_development/

Since 1890, when the business was founded in Bremen, Germany, by August Kuehne and Friedrich Nagel, Kuehne + Nagel has grown into one of the world's leading logistics providers. Today, the Kuehne + Nagel Group has more than 1,000 offices in over 100 countries, with over 76,000 employees. Our key business activities and market position are built on the company's truly world class capabilities:

Contract Logistics & Integrated Logistics: Top 3 global contract logistics provider

Worldwide network of warehouse and distribution facilities

Number 1 global lead logistics provider

Road & Rail Logistics: European Top 6 provider

We provide logistics services to virtually all key industry sectors including:

Aerospace

Automotive

FMCG

High Tech

Oil & Gas Logistics

Retail

Kuehne + Nagel is financially strong, stable and independent. Our global logistics network, cutting-edge IT systems, in-house expertise and excellent customer service is proof of our dedication to be the market leader. These attributes have placed us at the forefront of our industry, and positioned us to continue increasing the scope of our customer solutions and services.

Kuehne + Nagel gives employees the opportunity to learn and develop; to grow and perform to their fullest potential. We offer a truly global work environment, and a reward package that commensurate with experience. You may visit our page at http://www.kn-portal.com/about_us/careers/learning_and_development/

What can I earn as a Customer Service Specialist