AIP-Client Manager

SoftwareOne; Singapore; On-site; SGD 70,000 - 120,000; Full time

Job summary

SoftwareOne is seeking a Client Manager to build strategic relationships with customers, ensuring an exceptional experience while maximizing value across the lifecycle. The role blends account management, sales, customer engagement, and marketing-led growth to strengthen loyalty and identify expansion opportunities.

You will manage key accounts, forecast metrics, engage IT and C-level stakeholders, and deliver solutions with timely, high-quality service.

Qualifications

• Graduate degree in Business Management or Computer Science (Class of 2024/2025).
• Strong passion for a career in sales.
• Fluent in English verbal and written.

Responsibilities

• Be the primary point of contact and build and maintain long-term relationships with customers.
• Proactively seek new opportunities to expand our customer base, acquiring new logos and bolstering our market presence.
• Play a pivotal role in team strengthening, nurturing internal relationships to ensure seamless collaboration and effective sales strategy execution.
• Develop a trusted advisor relationship with customer stakeholders and executive sponsors.
• Take ownership on the customer experience.
• Understand customer needs and business objectives and offer the right solutions to customers.
• Ensure the timely and successful delivery of our solutions.
• Keep customers satisfied by delivering exceptional service on a day-to-day basis.
• Develop, maintain and execute an account strategy with short-/ mid-/ and long-term goals on Account growth, Profitability, Customer retention, Customer satisfaction.
• Lead, moderate and orchestrate all activities on accounts.
• Enhance organization’s reputation by taking ownership for accomplishing new and different requests; exploring opportunities to add value to our customers
• Track and forecast of defined account metrics, KPIs and financials
• Demonstrate proficiency in engaging stakeholders from IT to C-level, articulating the business value of offerings, while also presenting SoftwareOne's diverse portfolio and showcasing customer outcomes achieved through advisory, delivery, and managed services

Skills

Sales passion

Fluent English

Client relationship

Education

Business/CS degree

Job description

The Client Manager is responsible for building strong, strategic relationships with SoftwareOne customers, ensuring an exceptional customer experience while maximizing value throughout the customer lifecycle. The role combines account management, sales, customer engagement, andmarketing-led growth to strengthen customer loyalty, increase brand advocacy, and identify opportunities for expansion.

Key Responsibilities

• Be the primary point of contact and build and maintain long-term relationships with customers
• Proactively seek new opportunities to expand our customer base, acquiring new logos and bolstering our market presence.
• Play a pivotal role in team strengthening, nurturing internal relationships to ensure seamless collaboration and effective sales strategy execution
• Develop a trusted advisor relationship with customer stakeholders and executive sponsors
• Take ownership on the customer experience
• Understand customer needs and business objectives and offer the right solutions to customers
• Ensure the timely and successful delivery of our solutions
• Keep customers satisfied by delivering exceptional service on a day-to-day basis
• Develop, maintain and execute an account strategy with short-/ mid-/ and long-term goals on Account growth, Profitability, Customer retention, Customer satisfaction
• Lead, moderate and orchestrate all activities on accounts.
• Enhance organization’s reputation by taking ownership for accomplishing new and different requests; exploring opportunities to add value to our customers
• Track and forecast of defined account metrics, KPIs and financials
• Demonstrate proficiency in engaging stakeholders from IT to C-level, articulating the business value of offerings, while also presenting SoftwareOne's diverse portfolio and showcasing customer outcomes achieved through advisory, delivery, and managed services

Role Overview

The Client Manager is responsible for building strong, strategic relationships with SoftwareOne customers, ensuring an exceptional customer experience while maximizing value throughout the customer lifecycle. The role combines account management, sales, customer engagement, andmarketing-led growth to strengthen customer loyalty, increase brand advocacy, and identify opportunities for expansion.

Key Responsibilities

• Be the primary point of contact and build and maintain long-term relationships with customers
• Proactively seek new opportunities to expand our customer base, acquiring new logos and bolstering our market presence.
• Play a pivotal role in team strengthening, nurturing internal relationships to ensure seamless collaboration and effective sales strategy execution
• Develop a trusted advisor relationship with customer stakeholders and executive sponsors
• Take ownership on the customer experience
• Understand customer needs and business objectives and offer the right solutions to customers
• Ensure the timely and successful delivery of our solutions
• Keep customers satisfied by delivering exceptional service on a day-to-day basis
• Develop, maintain and execute an account strategy with short-/ mid-/ and long-term goals on Account growth, Profitability, Customer retention, Customer satisfaction
• Lead, moderate and orchestrate all activities on accounts.
• Enhance organization’s reputation by taking ownership for accomplishing new and different requests; exploring opportunities to add value to our customers
• Track and forecast of defined account metrics, KPIs and financials
• Demonstrate proficiency in engaging stakeholders from IT to C-level, articulating the business value of offerings, while also presenting SoftwareOne's diverse portfolio and showcasing customer outcomes achieved through advisory, delivery, and managed services

Job Requirements

• Graduate degree in Business Management or Computer Science (Class of 2024/2025)
• Strong passion for a career in sales
• Fluent in English verbal and written

Company description

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.