AI User Operations Specialist

Trulyyy; Singapore; Presencial; SGD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Trulyyy in Singapore is seeking a User Operations Associate to support users of its AI product. You will manage inquiries, investigate issues, and coordinate with Product and Engineering to resolve problems.

The role emphasizes user-focused communication, feedback consolidation, and reporting to inform product decisions. Strong English and Mandarin skills are required for regional interactions.

Formación

• Strong written and verbal communication with a user-focused mindset.
• Good organizational skills with the ability to manage multiple enquiries and follow-ups.
• Proactive and resourceful; quick to learn new products and processes.
• English communication is strong; Mandarin required for regular communication with Mandarin-speaking users and regional stakeholders.
• Interest in AI, SaaS or technology products; customer support or user operations experience is advantageous.

Responsabilidades

• Manage daily user enquiries via email and messaging channels with timely, accurate responses.
• Categorise, document and follow up on user issues; escalate complex cases to Product/Engineering teams.
• Track user-reported bugs and coordinate internally to drive timely resolution.
• Consolidate recurring user feedback and identify opportunities to improve product and support processes.
• Prepare regular issue summaries, user feedback reports and operational insights to support product decisions.

Conocimientos

English proficiency

Mandarin proficiency

Customer support

Communication

Organizational skills

Descripción del empleo

Trulyyy in Singapore is seeking a User Operations Associate to support users of its AI product. You will manage inquiries, investigate issues, and coordinate with Product and Engineering to resolve problems.

The role emphasizes user-focused communication, feedback consolidation, and reporting to inform product decisions. Strong English and Mandarin skills are required for regional interactions.