AI Security Engineer — Premium Support & Incidents

TrendMicro; Singapore; Híbrido; SGD 90.000 - 140.000; Jornada completa

Descripción de la vacante

Trend Micro's TrendAI unit seeks a Security Engineer to deploy, configure, and maintain TrendAI solutions across customer environments, including on-site and remote installations. You will be the technical lead for premium customers, handling incidents, escalations, and proactive security guidance in a trusted-advisor role.

You will own incidents end-to-end, document technical details, and collaborate with SOC teams, DevOps, and IT.

Formación

• 4–6 years of experience in post-sales technical support, system administration, or related field.
• Hands-on experience deploying TrendAI/Trend Micro products.
• Experience with Government Cloud (GCC) and on-premise environments, plus SaaS adoption.
• Experience with AWS, GCP, or Azure; CI/CD pipelines and Infrastructure as Code.
• Strong knowledge of the security industry and operating systems and networks.
• Certifications such as TCAP, TSCE, VCP, CCNA/CCNP, CISSP, MCSE are a plus.
• Strong communication, documentation, and problem-solving abilities.

Responsabilidades

• Deploy, configure, test, and maintain TrendAI solutions across customer environments, including on-site and remote support.
• Serve as the technical support expert, handling escalations, incidents, outages, and infrastructure challenges.
• Own production incidents, providing direct support to premium/key customers until resolution.
• Manage and progress technical support cases, maintaining technical and configuration documentation.
• Administer security solutions, ensuring systems run with performance and security.
• Collaborate with customers' IT/DevOps to integrate security across the SDLC.
• Coordinate with SOC teams on logs, alerts, and reports to detect and respond to threats.
• Provide bi-weekly project updates and status reporting.
• Act as account owner for nominated customers: updates, reviews, advisories, and training.
• Be a trusted threat advisor and ready 24x7 for crisis support.
• Provide backup support to other nominated customers when needed.
• Meet with clients regularly to build and maintain relationships.

Conocimientos

Post-sales support

Cloud platforms

CI/CD pipelines

Infrastructure as Code

Security certifications

Networking

Documentation

Threat advisory

Herramientas

Tekton

Harness

Jenkins

Terraform

CloudFormation

Ansible

Descripción del empleo

Trend Micro's TrendAI unit seeks a Security Engineer to deploy, configure, and maintain TrendAI solutions across customer environments, including on-site and remote installations. You will be the technical lead for premium customers, handling incidents, escalations, and proactive security guidance in a trusted-advisor role.

You will own incidents end-to-end, document technical details, and collaborate with SOC teams, DevOps, and IT.