Security Engineer - Premium Support & 24x7 Threat Advisor

Trend Micro; Singapore; Presencial; SGD 90.000 - 140.000; Jornada completa

Descripción de la vacante

TrendAI, the enterprise unit of Trend Micro, seeks a Security Engineer to own deployment, support, and account relationships for premium customers. You will install, configure, and resolve incidents across on-site and remote environments, ensuring proactive protection and trusted guidance.

You will collaborate with SOC teams, manage escalations, and provide regular status updates while reinforcing security across the customer SDLC.

Formación

• 4–6 years of experience in post‑sales technical support, system administration, or related field.
• Hands‑on experience deploying TrendAI/Trend Micro products.
• Experience with Government Cloud (GCC) and on‑premise environments, plus SaaS adoption support.
• Experience with public cloud platforms: AWS, GCP, or Azure.
• Hands‑on experience with CI/CD pipelines (Tekton, Harness, Jenkins, or equivalent) and Infrastructure as Code (Terraform, CloudFormation, Ansible).
• Strong knowledge of the security industry and multiple OS (Windows, Windows Server, Linux, Solaris) and networking environments.
• Technical certifications such as TCAP, TSCE, VCP, CCNA, CCNP, CISSP, MCSE are advantageous.
• Strong interpersonal and communication skills, service orientation, and problem‑solving ability.
• Resourceful, self‑managed, energetic, and strong in documentation and process methodology.
• Able to manage customer demands and respond positively to challenges.

Responsabilidades

• Deploy, configure, test, and maintain TrendAI solutions across customer environments, including on-site and remote installation and support.
• Serve as the technical support expert, handling escalations, incidents, outages, and infrastructure challenges through to resolution.
• Own production‑level incidents for nominated customers and provide direct support on technical issues.
• Manage and progress technical support cases, maintaining documentation.
• Administer security solutions, ensuring performance and security.
• Collaborate with customers’ teams to integrate security across SDLC stages.
• Work with SOC teams on logs, alerts, and threat reports to detect and respond to threats.
• Provide bi‑weekly project updates and status reporting.
• Act as account owner for nominated customers: updates, reviews, advisories, training, relationship management for retention.
• Be a trusted threat advisor and 24x7 crisis support for nominated customers.
• Provide backup support to other customers when needed.
• Regularly meet with clients to build and maintain relationships.

Conocimientos

Post-sales support

Network infrastructure understanding

Communication skills

Problem-solving ability

Herramientas

Tekton

Harness

Jenkins

Terraform

CloudFormation

Ansible

Descripción del empleo

TrendAI, the enterprise unit of Trend Micro, seeks a Security Engineer to own deployment, support, and account relationships for premium customers. You will install, configure, and resolve incidents across on-site and remote environments, ensuring proactive protection and trusted guidance.

You will collaborate with SOC teams, manage escalations, and provide regular status updates while reinforcing security across the customer SDLC.