AI Roadmap Leader for Customer Success Growth

Zendesk, Inc.; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Zendesk, Inc. is seeking a Principal AI Success Strategist to own end-to-end AI roadmaps for strategic customers in Singapore. You will translate product capabilities into clear business value, align internal teams, and drive adoption from initial deployment through expansion.

The role demands executive-level collaboration, strategic thinking, and hands-on delivery of measurable outcomes. You will partner with Product, Services, Sales, and Partners to ensure successful AI initiatives, manage

Qualifications

• Proven experience shaping AI adoption roadmaps for enterprise customers.
• Ability to translate product capabilities into business value and strategic initiatives.
• Strong stakeholder engagement and cross-functional influence skills.

Responsibilities

• Own end-to-end AI roadmap delivery for key customers.
• Design authority for AI deployments and coordination with services/engineering.
• Define long-term AI strategy with executive stakeholders and alignment across teams.
• Lead engagement cadence, risk management, and renewal-focused outcomes.
• Measure adoption, impact, and retention with data-driven insights.

Skills

AI Strategy

Customer Success

Stakeholder Management

Program Management

Analytical Mindset

Education

Bachelor’s degree in Business, CS, Engineering, or related field

Tools

CRM tools

Zendesk Platform

AI familiarity

Job description

Zendesk, Inc. is seeking a Principal AI Success Strategist to own end-to-end AI roadmaps for strategic customers in Singapore. You will translate product capabilities into clear business value, align internal teams, and drive adoption from initial deployment through expansion.

The role demands executive-level collaboration, strategic thinking, and hands-on delivery of measurable outcomes. You will partner with Product, Services, Sales, and Partners to ensure successful AI initiatives, manage