Location: Singapore
Job Type: Full-time / Contract
Job Description
The AI Product Manager will lead the development and evolution of a modular business operations platform serving SMEs, associations, and community organisations. The role focuses on identifying practical opportunities to applyAI and digital technologies across recruitment, HR, client/community management, procurement, and operational workflows.
Key Responsibilities
- Define and maintain the product roadmap, prioritising features based on customer needs, business value, and opportunities for AI-enabled automation.
- Conduct customer and stakeholder discovery to identify workflow challenges and translate them into product requirements and AI use cases.
- Define functional requirements, user journeys, acceptance criteria, and expected outcomes for new product andAI-enabled features.
- Work closely with software engineers, UX designers, and data/AI specialists to design, develop, test, and release product enhancements.
- Evaluate opportunities to applyAI capabilities such as intelligent recommendations, automation, content generation, information extraction, and decision support.
- Support testing and validation of AI-enabled features, including usability, output quality, business relevance, and operational effectiveness.
- Monitor product usage, customer feedback, and relevant product metrics to identify opportunities for continuous improvement.
- Coordinate product releases and adoption activities to ensure new capabilities are introduced effectively to customers.
- Contribute to product pricing, packaging, positioning, demonstrations, and go-to-market activities.
- Support customer-facing and sales teams by providing product expertise during solution discussions and demonstrations.
- Ensure product development considers appropriate data privacy, security, governance, and responsible AI principles.
Requirements
- 6–8 years of experience in business development, business transformation, digital solutions, consulting, product-related, or similar customer-facing roles.
- Strong understanding of business processes and how organisations transition from manual or fragmented workflows to more structured digital solutions.
- Experience engaging customers and stakeholders to understand business requirements and identify improvement opportunities.
- Strong interest in developing competencies in product management, AI-enabled solutions, and data-driven product development.
- Ability to translate business challenges into structured product requirements and practical digital solutions.
- Strong communication, analytical, stakeholder management, and problem-solving skills.
- Comfortable working with cross-functional teams including engineering, UX, sales, and business stakeholders.
- Experience with SaaS, enterprise software, digital transformation, or AI-related projects will be advantageous.
Key Development Areas
The role will require structured development in areas including:
- AI product management and AI use-case identification
- Product roadmap and lifecycle management
- Product discovery and requirements definition
- Data and AI concepts for business applications
- AI feature testing and evaluation
- Product analytics and adoption measurement
- Responsible AI, data privacy, and governance
- Agile product development and cross-functional delivery