AI-Powered Digital Enablement Manager

PRUDENTIAL ASSURANCE COMPANY SINGAPORE (PTE) LIMITED

Singapore

On-site

SGD 120,000 - 180,000

Full time

3 days ago

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Job summary

PRUDENTIAL ASSURANCE COMPANY SINGAPORE (PTE) LIMITED is seeking a Digital Enablement Manager to translate business needs into impactful digital solutions, driving AI-enabled capabilities across distribution channels. You will work with Business and Technology teams to define requirements, run UAT, ensure governance and operationalization, and explore GenAI for distributor journeys.

The role requires strong governance, user-centered design, and ability to deliver in a fast-paced, agile

Qualifications

Governance, execution and risk management in agile environments.
User-centered design principles with user research experience.
Data-driven decision making and translating requirements into deliverables.
Understanding of AI and Generative AI concepts with practical use cases.
Experience with AI solution development lifecycle, testing and governance.
Ability to define quality expectations and manage AI outputs.
Awareness of responsible AI: privacy, security, transparency and oversight.
Excellent stakeholder management and English communication.

Responsibilities

Drive development of AI-enabled digital distribution capabilities.
Identify opportunities to leverage AI, GenAI, automation and data-driven solutions.
Champion user-led design by engaging distributors during the design process.
Define end-to-end processes and translate opportunities into use cases and features.
Lead initiatives from PoC through implementation and operationalization (feasibility, governance, testing).
Collaborate with Business Analysts, Tech Product Owners and Engineers on requirements and stories.
Oversee UAT, sign-off and post-production verification of AI-enabled capabilities.
Coordinate UAT with SMEs for testing, sign-off and defect triage.
Ensure governance, controls and human oversight across the solution lifecycle.
Support adoption and change management with training and communications.
Monitor delivery, risks, issues, dependencies and priorities; manage follow-ups.
Manage BAU operations and platform maintenance, including incident handling.