AI Operations Manager

CLOUDFLARE, PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

CLOUDFLARE, PTE. LTD. in Singapore is seeking a role focused on equipping the GTM organization to adopt AI-native tools and workflows. You will partner with operational teams to evolve processes as AI capabilities mature and translate user needs into product improvements.

You will build and improve tools, drive field adoption across regions, and establish guardrails to ensure trustworthy AI outputs while working with engineering teams.

Qualifications

• Experience in sales operations, enablement, or GTM tool development.
• Deep understanding of GTM sales organization structure, workflows, and operational processes across sales segments and regions.
• Demonstrated ability to build and ship working tools and prototypes.
• Strong understanding of CRM systems, data quality challenges, and how organizational data flows between systems.
• Strong analytical skills with the ability to assess output quality and identify gaps across data sources and workflows.
• Experience working with technical engineering teams and translating between field requirements and technical implementation.
• Comfort operating in fast-paced environments with evolving tools and priorities.

Responsibilities

• Build and improve AI-powered tools and workflows for GTM users across the organization.
• Prototype new capabilities, validate against real field use cases, and iterate based on user feedback.
• Evaluate and integrate data sources with a focus on depth, accuracy, and regional coverage.
• Work directly with field teams across regions to drive adoption of AI-native tools and workflows.
• Engage with teams on-site where needed to gather feedback and understand local workflows and requirements.
• Identify and remove adoption blockers, translating field needs into actionable inputs for the engineering team.
• Build mechanisms to improve the accuracy and currency of AI-generated outputs across organizational data sources.

Skills

GTM Enablement

CRM Systems

Data Quality

Tool Development

Analytical Skills

Engineering Liaison

Cross-functional

Tools

Salesforce

Job description

Role Summary

Responsible for equipping and enabling the GTM organization to adopt AI-native tools and workflows to do better work, including partnering with operational teams to evolve processes as AI capabilities mature. Scope includes working directly with field teams to drive adoption and translate user needs into product improvements, building and improving tools, and ensuring the quality and trustworthiness of AI-generated outputs.

Key Responsibilities

AI Tool Development & Improvement

• Build and improve AI-powered tools and workflows for GTM users across the organization

• Prototype new capabilities, validate against real field use cases, and iterate based on user feedback

• Evaluate and integrate data sources with a focus on depth, accuracy, and regional coverage

Field Enablement & Adoption

• Work directly with field teams across regions to drive adoption of AI-native tools and workflows

• Engage with teams on-site where needed to gather feedback and understand local workflows and requirements

• Identify and remove adoption blockers, translating field needs into actionable inputs for the engineering team

Data Quality & Output Trust

• Build mechanisms to improve the accuracy and currency of AI-generated outputs across organizational data sources

• Build and iterate on quality mechanisms that surface stale, conflicting, or unreliable information before it reaches sellers

• Establish guardrails that enable agents to take actions safely and autonomously, recommending where human oversight is needed and where automated workflows can run independently

Cross-Functional Coordination

• Surface field patterns, adoption signals, and emerging use cases to inform platform priorities

• Support rollout execution by identifying regional requirements and adoption readiness across field teams

• Identify where existing operational processes create friction for AI tool adoption and work with operational stakeholders to address them

Requirements

• Experience in sales operations, enablement, or GTM tool development

• Deep understanding of GTM sales organization structure, workflows, and operational processes across sales segments and regions

• Demonstrated ability to build and ship working tools and prototypes

• Strong understanding of CRM systems, data quality challenges, and how organizational data flows between systems

• Strong analytical skills with the ability to assess output quality and identify gaps across data sources and workflows

• Experience working with technical engineering teams and translating between field requirements and technical implementation

• Comfort operating in fast-paced environments with evolving tools and priorities

Success Metrics

• Operational evolution - Partner with operational teams to identify and transition workflows to AI-native approaches. Track process improvements and their impact on team productivity.

• Field adoption and enablement - Drive adoption activities that remove barriers to field usage across regions. Reduce time-to-value for new users by removing adoption blockers and building onramps for non-technical teams.

• Field feedback loop - Maintain a structured intake of field issues, usage patterns, and emerging requirements. Ensure insights are triaged and routed to inform product priorities promptly.

• Agent output quality - Improve the trustworthiness and accuracy of AI tool outputs by building and iterating on quality mechanisms that prevent stale, conflicting, or unreliable data from reaching end users.

• Platform contributions - Regular hands-on contributions to the tools and content the team ships, informed by field needs and quality findings.