AI Operations Engineer (Entry) - Build Auto Customer Service

HOMEONE WATER HEATER PTE. LTD.; Singapore; On-site; SGD 50,000 - 84,000; Full time

Benefits offered by this job

Full AI tools training

Direct access to experienced operators

Live production environment

Freedom to experiment and makeMistakes

Clear guidance from owner

Job summary

Homeone Water Heater Pte Ltd is seeking an entry-level professional to transform a busy customer service operation into an automated, AI-driven system. You'll design and implement rules-based workflows that triage, route, and answer inquiries, reducing manual work while learning the domain.

Starting with the current process, you will document the flow, extract decision rules from staff, and build tools using AI platforms.

Qualifications

• Fresh graduates and career changers welcome.
• No customer-service background required.
• Ability to learn AI tools and processes quickly.
• Interest in automation and process improvement.

Responsibilities

• Map the customer service flow end to end: where enquiries come from, how they're handled now, what gets missed, what takes too long.
• Sit with experienced operations staff and extract the rules they apply on instinct — the judgement that isn't written down anywhere.
• Build AI workflows that triage, prioritise and route customer cases automatically — using tools like Respond.io, ChatGPT, Claude, and whatever else earns its place.
• Watch performance daily: what the AI is handling well, what's slipping, which cases need a human.
• Report weekly on coverage, response times, and exceptions. Every week should be better than the last.
• Own the output. When the system works, that's yours. When it's wrong, you catch it and fix it.

Skills

Systematic thinking

Curiosity about decision making

Fast and self-directed

Comfortable being wrong

Job description

Homeone Water Heater Pte Ltd is seeking an entry-level professional to transform a busy customer service operation into an automated, AI-driven system. You'll design and implement rules-based workflows that triage, route, and answer inquiries, reducing manual work while learning the domain.

Starting with the current process, you will document the flow, extract decision rules from staff, and build tools using AI platforms.