AI Operations Engineer

KYNDRYL (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Benefits offered by this job

Job summary

Kyndryl (SINGAPORE) PTE. LTD. in Singapore is seeking a Software Engineering Technical Specialist to advance observability engineering across applications and infrastructure. You will architect and optimize monitoring, diagnostics, and service maps using Splunk ITSI and ServiceNow integrations.

The role emphasizes proactive analytics, ML-driven anomaly detection, and collaboration with data teams to operationalize predictive insights for IT incident management.

Qualifications

• Degree in Computer Science, Engineering, Information Systems, or equivalent.
• Hands-on experience with Splunk ITSI or similar observability platforms.
• Strong knowledge of ServiceNow, including CMDB and CI relationships.
• Familiarity with machine learning for anomaly detection and predictive analytics.
• Proficient in scripting (Python, linux) for automation.
• Understanding of ITIL and modern IT operations practices.
• Analytical mindset with strong troubleshooting and investigation skills using observability data.

Responsibilities

• Architect, deploy, and optimize Splunk ITSI dashboards, KPIs, glass tables, and service maps.
• Continuously enhance visibility into the health and performance of applications and infrastructure.
• Leverage observability data to investigate system issues and anomalies in real-time.
• Identify root causes using advanced event correlation, log analysis, and telemetry patterns.
• Apply machine learning models to detect anomalies, forecast system behavior, and prevent outages.
• Collaborate with data teams to operationalize predictive analytics for IT incident management.
• Maintain and automate the synchronization of Configuration Items (CIs) from ServiceNow to Splunk.
• Ensure accurate service correlation and dependency mapping across platforms.

Skills

Splunk ITSI

ServiceNow

Python

Linux

ITIL

Observability

ML for anomaly detection

Troubleshooting

Education

Bachelor's or equivalent in CS/Engineering/IS

Job description

Are you ready to join the team of engineering experts at Kyndryl? We are seeking a talented Software Engineering Technical Specialist to contribute to our software engineering space and provide critical skills required for the development of cutting‑edge products.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands‑on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Responsibilities

Observability Engineering

• Architect, deploy, and optimize Splunk ITSI dashboards, KPIs, glass tables, and service maps.
• Continuously enhance visibility into the health and performance of applications and infrastructure.

Proactive Monitoring & Investigation

• Leverage observability data to investigate system issues and anomalies in real‑time.
• Identify root causes using advanced event correlation, log analysis, and telemetry patterns.

Predictive Analytics & ML Integration

• Apply machine learning models to detect anomalies, forecast system behavior, and prevent outages.
• Collaborate with data teams to operationalize predictive analytics for IT incident management.

Service Mapping with ServiceNow

• Maintain and automate the synchronization of Configuration Items (CIs) from ServiceNow to Splunk.
• Ensure accurate service correlation and dependency mapping across platforms.

Job Qualifications

• Degree in Computer Science, Engineering, Information Systems, or equivalent.
• Hands‑on experience with Splunk ITSI or similar observability platforms.
• Strong knowledge of ServiceNow, including CMDB and CI relationships.
• Familiarity with machine learning for anomaly detection and predictive analytics.
• Proficient in scripting (Python, linux) for automation.
• Understanding of ITIL and modern IT operations practices.
• Analytical mindset with strong troubleshooting and investigation skills using observability data.