Solution Architect

5160 Kyndryl (Singapore) Pte. Ltd.; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

5160 Kyndryl (Singapore) Pte. Ltd. is seeking an experienced ServiceNow Architect to lead design, implementation, and optimization of ServiceNow solutions across the enterprise.

The role emphasizes platform leadership, Agile delivery, and driving AI-enabled transformations within a modern enterprise environment. The candidate will act as Scrum Master for delivery teams, own the product backlog with business stakeholders, and ensure alignment with technical standards, licensing, and security

Qualifications

• Minimum 8–10 years of solution architecture experience with at least 3 years focused on ServiceNow (CSM preferred).
• Proven experience as Scrum Master or Agile Delivery Lead in enterprise tech projects.
• Strong enterprise architecture knowledge and vendor-management experience.

Responsibilities

• Lead ServiceNow platform design, implementation, and optimization across the enterprise.
• Serve as Scrum Master, driving agile ceremonies and backlog management.
• Design AI capabilities and adoption strategies aligned with business goals.
• Provide enterprise-wide architecture guidance and cross-team collaboration.
• Optimize access control models and licensing within ServiceNow applications.
• Provide independent validation and quality assurance for vendor solutions.

Skills

ServiceNow expertise

Scrum Master

Agile leadership

Enterprise architecture

AI capabilities

Vendor management

Stakeholder engagement

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Cloud platforms

Integration technologies

Job description

Who We Are

At Kyndryl, we run and reimagine the mission‑critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI‑powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well‑being is prioritized and your potential can thrive.

The Role

If you’re a ServiceNow Architect who wants to do more than just deliver projects, this role at Kyndryl gives you the scale, influence, and career runway that’s hard to find elsewhere.

Job Description

We are seeking an experienced Solution Architect to lead the design, implementation, and optimisation of ServiceNow solutions across our enterprise, with preference on having experience on ServiceNow Customer Service Management (CSM). This role requires a strategic thinker with deep technical expertise in ServiceNow platform capabilities, enterprise architecture, and system integration. The successful candidate will also bring strong Agile leadership experience, serving as a Scrum Master to drive iterative delivery, foster high‑performing teams, and embed agile ways of working across digital transformation programmes. They will drive digital transformation initiatives whilst ensuring alignment with organisational objectives and technical standards.

Key Responsibilities

ServiceNow Platform Leadership

• Conduct comprehensive feasibility studies to evaluate ServiceNow implementation opportunities and assess technical viability for proposed solutions
• Design and oversee the implementation of ServiceNow Performance Monitoring and Predictive Analytics capabilities
• Establish monitoring frameworks that provide real‑time insights into system performance, user adoption, and business process efficiency

Agile Delivery and Scrum Leadership

• Serve as Scrum Master across one or more ServiceNow delivery teams, facilitating all Scrum ceremonies
• Champion agile principles and practices across the organisation, coaching teams and stakeholders on Scrum frameworks
• Own and manage the product backlog in close collaboration with Product Owners and business stakeholders
• Track and communicate key agile metrics to provide transparency to senior leadership and programme stakeholders

Artificial Intelligence and Innovation

• Design, architect, and oversee the implementation of ServiceNow AI capabilities
• Develop comprehensive strategies for AI adoption that align with business objectives and enhance user experience across the platform
• Lead exploration and experimentation initiatives to integrate ServiceNow AI capabilities with other Software-as-a-Service solutions
• Identify integration opportunities that create synergies and improve cross‑platform functionality
• Oversee the migration of the current platform to ServiceNow Protected Platform (SPP)

Enterprise Architecture

• Provide enterprise‑wide architecture review and guidance to ensure ServiceNow implementations align with broader organisational technology strategy
• Collaborate with stakeholders across business units to understand requirements, identify opportunities for standardisation, and promote architectural consistency across the enterprise

Access Control and Licensing Optimisation

• Streamline and simplify the existing complex ServiceNow access control matrix whilst working within current licensing constraints
• Develop strategies to optimise user access patterns, reduce administrative overhead, and ensure appropriate security controls are maintained across all ServiceNow applications and modules

Quality Assurance and Vendor Management

• Provide independent validation and counter‑checks of incumbent vendor solutions and implementation efforts
• Serve as the technical authority for vendor accountability and solution quality assurance

Professional Experience

• Minimum 8–10 years of solution architecture experience with at least 3 years focused on ServiceNow, with preference on ServiceNow Customer Service Management (CSM)
• Minimum 3 years of experience as a Scrum Master or Agile Delivery Lead, preferably within enterprise technology or digital transformation programmes
• Demonstrated experience facilitating agile ceremonies, managing backlogs, and coaching cross‑functional teams on agile ways of working
• Demonstrated experience in vendor management and solution validation
• Track record of successful large‑scale digital transformation projects
• Experience with enterprise architecture frameworks and methodologies
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem solving, including using AI‑powered tools, automating workflows, analysing AI‑driven insights, or exploring AI's potential impact on the function or industry

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications
• Certified Scrum Master (CSM), Professional Scrum Master (PSM), or SAFe Scrum Master certification
• Experience with cloud platforms and modern integration technologies
• Knowledge of AI/ML technologies and their enterprise applications
• TOGAF or similar enterprise architecture certification
• Experience in government or highly regulated environments
• Familiarity with scaled agile frameworks such as SAFe or LeSS in the context of large enterprise programmes

Being You

We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in‑demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that.

Join Us

At Kyndryl, we achieve progress the world depends on, with purpose. Beginning with the purpose that matters to you. Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need. Join us, and together, we can advance the vital systems that power human progress.