AI-Powered Observability & Incident Analytics Engineer

KYNDRYL (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Benefits offered by this job

Job summary

Kyndryl (SINGAPORE) PTE. LTD. in Singapore is seeking a Software Engineering Technical Specialist to advance observability engineering across applications and infrastructure. You will architect and optimize monitoring, diagnostics, and service maps using Splunk ITSI and ServiceNow integrations.

The role emphasizes proactive analytics, ML-driven anomaly detection, and collaboration with data teams to operationalize predictive insights for IT incident management.

Qualifications

• Degree in Computer Science, Engineering, Information Systems, or equivalent.
• Hands-on experience with Splunk ITSI or similar observability platforms.
• Strong knowledge of ServiceNow, including CMDB and CI relationships.
• Familiarity with machine learning for anomaly detection and predictive analytics.
• Proficient in scripting (Python, linux) for automation.
• Understanding of ITIL and modern IT operations practices.
• Analytical mindset with strong troubleshooting and investigation skills using observability data.

Responsibilities

• Architect, deploy, and optimize Splunk ITSI dashboards, KPIs, glass tables, and service maps.
• Continuously enhance visibility into the health and performance of applications and infrastructure.
• Leverage observability data to investigate system issues and anomalies in real-time.
• Identify root causes using advanced event correlation, log analysis, and telemetry patterns.
• Apply machine learning models to detect anomalies, forecast system behavior, and prevent outages.
• Collaborate with data teams to operationalize predictive analytics for IT incident management.
• Maintain and automate the synchronization of Configuration Items (CIs) from ServiceNow to Splunk.
• Ensure accurate service correlation and dependency mapping across platforms.

Skills

Splunk ITSI

ServiceNow

Python

Linux

ITIL

Observability

ML for anomaly detection

Troubleshooting

Education

Bachelor's or equivalent in CS/Engineering/IS

Job description

Kyndryl (SINGAPORE) PTE. LTD. in Singapore is seeking a Software Engineering Technical Specialist to advance observability engineering across applications and infrastructure. You will architect and optimize monitoring, diagnostics, and service maps using Splunk ITSI and ServiceNow integrations.

The role emphasizes proactive analytics, ML-driven anomaly detection, and collaboration with data teams to operationalize predictive insights for IT incident management.