AI-Driven VIP Institutional Client Services Lead

Antalpha; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Antalpha, a publicly listed fintech focused on digital assets and crypto financial services, seeks a core member of the institutional client relationship and operations team to deliver premium VIP services to institutional clients.

You will deepen partnerships, analyze client needs, and leverage AI-powered tools to provide efficient, intelligent service experiences while participating in internal AI initiatives and transaction support.

Qualifications

• Bachelor’s degree or above; candidates with Computer Science backgrounds or hands-on AI project experience are preferred. Fresh graduates are welcome to apply.
• Strong interest in FinTech, cryptocurrency, Web3, or AI industries, with long-term career aspirations in these fields.
• Excellent communication and interpersonal skills with strong customer service awareness.
• Strong learning ability, logical thinking, and information analysis skills, with the ability to quickly understand financial products and business operations.
• Open-minded toward AI tools and emerging technologies, with willingness to explore practical AI applications in business scenarios.
• Experience using AI tools such as ChatGPT, Claude, Midjourney, Notion AI, or automation platforms is a plus.
• Strong teamwork and stress management skills, able to thrive in a fast-paced and high-growth environment.
• Relevant financial certifications are preferred.
• English communication skills are preferred to support international business operations.

Responsibilities

• Maintain and strengthen relationships with VIP institutional clients, ensuring high client satisfaction and long-term retention.
• Analyze client needs and assist in developing customized asset allocation and wealth management solutions.
• Continuously monitor market trends, industry developments, and crypto ecosystem changes to provide timely insights and operational recommendations.
• Coordinate with internal product, operations, marketing, and technology teams to deliver integrated financial service solutions.
• Conduct regular client follow-ups and collect feedback to improve service processes and client experience.
• Participate in AI-related projects and support the implementation of AI applications in customer service, operational support, data analytics, and knowledge management.
• Learn and utilize AI tools to improve work efficiency, including AI-assisted content generation, client communication support, data organization, and operational analysis.
• Collaborate with AI, product, and technical teams to continuously optimize customer experience and service efficiency.

Job description

Antalpha, a publicly listed fintech focused on digital assets and crypto financial services, seeks a core member of the institutional client relationship and operations team to deliver premium VIP services to institutional clients.

You will deepen partnerships, analyze client needs, and leverage AI-powered tools to provide efficient, intelligent service experiences while participating in internal AI initiatives and transaction support.