AI-Driven Marketing Specialist & Social Media Lead

Rj Global; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

Rj Global is seeking a versatile marketer to manage content, social media, and AI-driven campaigns in a fast-paced setting. You will coordinate online and offline activities, create visuals with AI tools, shoot and edit videos, and collaborate with design teams to maintain brand consistency.

The role also involves collecting and analyzing customer feedback from social channels and delivery platforms to improve marketing effectiveness and customer experience, plus preparing concise reports for

Qualifications

• Diploma or Degree in Marketing, Mass Communications, Business, or a related field.
• Minimum 2 years of working experience in marketing and customer service, or a related role.
• Familiarity with offline and online marketing activities.
• Experience handling customer service feedback across digital and in-person channels.
• Experience with e-commerce platforms such as Shopee, Lazada, and food delivery applications is an advantage.
• Proficiency in AI tools such as ChatGPT, Grok, and DeepSeek, with experience using MidJourney (design) and CapCut (video editing).
• Strong understanding of social media trends and engagement strategies.
• Ability to work under pressure and meet tight deadlines in a fast-moving environment.
• Good communication, creativity, and problem-solving skills.
• Well-organized with strong multitasking abilities.

Responsibilities

• Plan, create, and manage social media content across various platforms (Facebook, Instagram, TikTok, LinkedIn, etc.).
• Leverage social media platforms to generate leads and convert engagement into sales opportunities
• Support both online and offline marketing activities, including digital campaigns, in-store promotions, events, and printed materials.
• Design posters, banners, and promotional materials using MidJourney and other AI-driven tools.
• Shoot, edit, and produce engaging videos using CapCut and similar software.
• Utilize AI tools such as ChatGPT, Grok, and DeepSeek to optimize marketing strategies and customer engagement.
• Leverage AI-driven analytics to refine marketing campaigns and improve ROI.
• Explore emerging AI technologies to enhance content creation and audience targeting.
• Develop and support marketing campaigns aligned with brand objectives and business goals.
• Work closely with design teams and agencies to ensure consistent branding.
• Collect, monitor, analyze, and respond to customer service feedback from social media, e-commerce platforms, food delivery apps, surveys, and in-store channels.
• Able resolve feedback, improve customer satisfaction, and enhance brand perception.
• Prepare reports and insights based on customer feedback to support marketing and operational improvements.
• Create impactful presentations using PowerPoint (PPT) and mind-mapping tools for internal and external stakeholders.
• Explore and propose new sales and distribution channels such as Shopee, Lazada, food delivery platforms, and corporate gifting opportunities, working closely with the operations team for implementation.
• Assist in developing and executing marketing strategies for product launches, promotions, and seasonal campaigns.
• Monitor market trends, competitor activities, and customer preferences to improve marketing effectiveness.
• Collaborate with cross-functional teams, including operations, sales, and customer service, to drive business growth.
• Coordinate with external agencies for digital marketing, public relations, and creative services.
• Support relationships with influencers and brand ambassadors to increase brand visibility.

Job description

Rj Global is seeking a versatile marketer to manage content, social media, and AI-driven campaigns in a fast-paced setting. You will coordinate online and offline activities, create visuals with AI tools, shoot and edit videos, and collaborate with design teams to maintain brand consistency.

The role also involves collecting and analyzing customer feedback from social channels and delivery platforms to improve marketing effectiveness and customer experience, plus preparing concise reports for