AI Cloud Support Engineer II – 24/7 On-Call

CoreWeave; Singapore; Hybrid; SGD 40,000 - 75,000; Full time

Job summary

CoreWeave is seeking a customer support professional to help our users via email, chat, and forums. You will triage issues, collaborate with engineering, and maintain fast response times while contributing to knowledge base improvements.

Ideal candidates have 2+ programming experiences, Python proficiency, and familiarity with ML tools. A self-directed mindset and strong communication are essential in this fast-moving environment at CoreWeave in Singapore.

Qualifications

• 2+ programming experience from engineering roles, CS degree, or projects.
• Proficiency in Python and ML frameworks/tools.
• Interest in connecting with real users and enabling power users of the product.
• Ability to self-direct work and collaborate across teams.
• Strong organizational skills to track requests and SLAs.

Responsibilities

• Quickly respond to inbound support requests via email, live chat, and forums.
• Triaging bugs and requests by customer type and severity.
• Track inbound/outbound responses to meet contact SLAs.
• Maintain fast response times for the user base.
• Collaborate with engineering and product teams on troubleshooting and feedback.
• Identify trends to improve internal/external docs.
• Build knowledge base to resolve issues independently.
• Participate in a 24/7 on-call rotation on weekends.

Skills

Programming experience

Python

ML frameworks

Tools

Docker

AWS

GCP

Azure

Kubernetes

Job description

CoreWeave is seeking a customer support professional to help our users via email, chat, and forums. You will triage issues, collaborate with engineering, and maintain fast response times while contributing to knowledge base improvements.

Ideal candidates have 2+ programming experiences, Python proficiency, and familiarity with ML tools. A self-directed mindset and strong communication are essential in this fast-moving environment at CoreWeave in Singapore.