Agent Operations Intern

InternSG; Singapore; On-site; SGD 20,000 - 33,000; Full time

Job summary

InternSG in Singapore is seeking an Agent Operations Intern to support onboarding, reactivation, and channel programs within the Agent/Channel Management unit, gaining hands-on experience in a global education business.

The role includes assisting with onboarding and reactivation processes, supporting the Partner Program and Agent Registration, ensuring compliance, and collaborating with cross-functional teams; geographical scope includes Singapore, Malaysia or Noida.

Qualifications

• Currently pursuing or recently completed a degree in Business, Marketing, Communications or related field.
• Strong organisational skills and attention to detail.
• Analytical mindset with interest in data-driven decision making.
• Excellent English communication skills.
• Interest in B2B sales, channel operations, or business operations.
• Familiarity with Salesforce.com or other CRM tools is a plus, but not essential.

Responsibilities

• Support the Team Lead and team in day-to-day operations within the Agent/Channel Management unit.
• Assist with processes for new agent onboarding and agent reactivation, under guidance from the team.
• Help support the execution of channel programs, including the Partner Program and Agent Registration.
• Help ensure compliance with internal and external policies, and flag opportunities for process improvements.
• Collaborate with cross-functional teams, building exposure to different parts of the business

Skills

Organisational skills

Attention to detail

Analytical mindset

Data-driven decision making

English communication

Interest in B2B sales

CRM familiarity

Education

Pursuing degree in Business/Marketing/Communications

Tools

Salesforce

Job description

Contract type: Full-time, Fixed-term.

Location: Singapore.

JOB OVERVIEW:

The Agent Operations Intern will support the Team Lead and wider team in the day-to-day operations of the Agent/Channel Management business unit. This is a great opportunity to gain hands-on experience in agent onboarding, reactivation, and channel programs, while learning about compliance and process optimisation in a global education business.

ABOUT THE ROLE

• Support the Team Lead and team in day-to-day operations within the Agent/Channel Management unit.
• Assist with processes for new agent onboarding and agent reactivation, under guidance from the team.
• Help support the execution of channel programs, including the Partner Program and Agent Registration.
• Help ensure compliance with internal and external policies, and flag opportunities for process improvements.
• Collaborate with cross-functional teams, building exposure to different parts of the business

Geographical Scope:This role can be based in Singapore, Malaysia or Noida, India.

ABOUT YOU

• Currently pursuing or recently completed a degree, ideally in Business, Marketing, Communications or a related field.
• Strong organisational skills and attention to detail
• A keen, analytical mindset and interest in data-driven decision making
• Excellent English communication skills
• Interest in B2B sales, channel operations, or business operations more broadly
• Familiarity with Salesforce.com or other CRM tools is a plus, but not essential