Agency Platform Transformation Lead

Prudential plc; Singapore; On-site; SGD 140,000 - 190,000; Full time

Job summary

Prudential plc in Singapore seeks an Agency Digital Transformation Manager to partner with the agency business and lead design requirements for flagship platforms like PRUForce and PRUAction. You will orchestrate cross-functional alignment across Tech, Data, Finance, and Agency Leaders to deliver adoption and value realisation.

You will drive adoption strategies, define readiness criteria, and guide stakeholders toward aligned roadmaps, with a focus on sales dynamics and frontline needs in

Qualifications

• Bachelor’s degree in Business, Technology, Digital, or related field.
• 6-9 years experience in digital product ownership, agency/distribution strategy, or transformation in financial services.
• Proven track record in leading digital delivery with cross-functional stakeholders.
• Experience driving digital adoption within sales or distribution ecosystems is a strong advantage.
• Strong understanding of agency sales dynamics and frontline needs.

Responsibilities

• Lead business design, requirements, and standards for digital initiatives central to agency productivity and recruitment.
• Translate agent and leader needs into platform features that are scalable and fit-for-purpose.
• Lead design of business requirements, UAT, release readiness, defect management, and platform performance evaluation.
• Define adoption criteria and ensure features meet business value outcomes.
• Coordinate delivery across Digital Enablement, Tech, Data, Finance, Group Agency, Group Tech and agency force stakeholders.
• Align roadmap and execution cycles across functions to avoid bottlenecks.
• Maintain structured communication across teams to ensure alignment of roadmaps, timelines, and dependencies.
• Drive adoption strategies, segmentation insights, training plans, and behavioural nudges to embed digital usage amongst the agency force.

Skills

Product ownership

Cross-functional influence

Data-driven mindset

Stakeholder management

Communication skills

Agency workflows knowledge

Education

Bachelor’s degree in Business, Technology, Digital, or related field

Job description

Prudential plc in Singapore seeks an Agency Digital Transformation Manager to partner with the agency business and lead design requirements for flagship platforms like PRUForce and PRUAction. You will orchestrate cross-functional alignment across Tech, Data, Finance, and Agency Leaders to deliver adoption and value realisation.

You will drive adoption strategies, define readiness criteria, and guide stakeholders toward aligned roadmaps, with a focus on sales dynamics and frontline needs in