Agency Digital Transformation Specialist

Prudential; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Prudential Services Asia is seeking an innovative professional to join our Distribution Digital Enablement team. This hands-on role supports the strategic vision for the agency’s digital proposition, focusing on end-to-end roadmaps of the agency digital platforms to drive productivity, engage customers, and increase sales conversions for our agency force.

You will support Digital Enablement Leads in one or more verticals, drive new capabilities, platforms, and adoption, collaborating with

Qualifications

• 3–5 years of digital transformation project management experience.
• Ability to work in a fast-paced, agile environment.
• Strong stakeholder management skills across diverse audiences.
• Analytical and problem-solving capabilities.
• Familiarity with project governance, execution, and risk management.

Responsibilities

• Strategic Project Support: assist in implementing strategic projects for the Agency's digital applications to optimize sales processes and increase conversions.
• Process Improvement Analysis: gather and analyse data to identify opportunities for efficiency, productivity, and user experience improvements.
• Quality Assurance: ensure release readiness by collaborating with Technology and QA during UAT reviews.
• Project Management: track project status, timelines, budgets; escalate risks and follow up on actions.
• Stakeholder Management: collaborate with stakeholders across functions to ensure alignment and delivery.
• Change Management: manage day-to-day activities including communications, training, content creation, and engagement workshops.

Tools

MS Office Suite

JIRA

Confluence

Job description

Prudential Services Asia is seeking an innovative professional to join our Distribution Digital Enablement team. This hands-on role supports the strategic vision for the agency’s digital proposition, focusing on end-to-end roadmaps of the agency digital platforms to drive productivity, engage customers, and increase sales conversions for our agency force.

You will support Digital Enablement Leads in one or more verticals, drive new capabilities, platforms, and adoption, collaborating with