Digital Enablement Specialist (1 Year Contract)

Prudential Services Asia; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Prudential Services Asia is seeking an innovative professional to join our Distribution Digital Enablement team. This hands-on role supports the strategic vision for the agency’s digital proposition, focusing on end-to-end roadmaps of the agency digital platforms to drive productivity, engage customers, and increase sales conversions for our agency force.

You will support Digital Enablement Leads in one or more verticals, drive new capabilities, platforms, and adoption, collaborating with

Qualifications

• 3–5 years of digital transformation project management experience.
• Ability to work in a fast-paced, agile environment.
• Strong stakeholder management skills across diverse audiences.
• Analytical and problem-solving capabilities.
• Familiarity with project governance, execution, and risk management.

Responsibilities

• Strategic Project Support: assist in implementing strategic projects for the Agency's digital applications to optimize sales processes and increase conversions.
• Process Improvement Analysis: gather and analyse data to identify opportunities for efficiency, productivity, and user experience improvements.
• Quality Assurance: ensure release readiness by collaborating with Technology and QA during UAT reviews.
• Project Management: track project status, timelines, budgets; escalate risks and follow up on actions.
• Stakeholder Management: collaborate with stakeholders across functions to ensure alignment and delivery.
• Change Management: manage day-to-day activities including communications, training, content creation, and engagement workshops.

Tools

MS Office Suite

JIRA

Confluence

Job description

Prudential Purpose and Culture

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. We are in the midst of rapid and exciting digital transformation across the organization, executing a customer centric strategy, new technologies, scaling ways of working, revamping our structures and building new business capabilities.

Position Overview

We are looking for an innovative and passionate individual to join our Distribution Digital Enablement team. This will be a hands‑on individual contributor role to support the strategic vision for our agency’s digital proposition focusing on end‑to‑end roadmap of the agency digital platforms to drive productivity, improve customer engagement and increase sales conversions for our agency force. You will be supporting the Digital Enablement Leads in one or more digital verticals and responsible for driving new digital capabilities, platforms, and adoption:

Key Responsibilities

• Strategic Project Support: Assist in the implementation of strategic projects for the Agency's digital applications to optimize sales processes and increase conversions.
• Process Improvement Analysis: Gather and analyze data to identify opportunities for enhancing operational efficiency, user productivity, and overall user experience.
• Quality Assurance: Ensure the quality and operational readiness of each release by collaborating closely with Technology and Quality Assurance teams during UAT reviews.
• Project Management: Track and monitor the status of projects, issues, and action items. Support the development and maintenance of project plans, timelines, and budgets. Escalate risks/issue encountered during execution & follow up on actionable items/ mitigations.
• Stakeholder Management: Collaborate with various stakeholders across function groups to ensure alignment and successful project delivery.
• Change Management: Manage day to day execution of change management activities, including communication campaigns, training programs, content crafting and stakeholder engagement workshops to ensure business readiness and drive adoption.

Who we are looking for

• At least 3 - 5 years of experience in digital transformation project management and execution roles, preferably in the financial or insurance sector.
• Ability to work in a fast-paced, agile environment and adapt to changing priorities.
• Strong stakeholder management skills, with ability to engage diverse audiences.
• An innovative and collaborative mindset.
• Excellent analytical and problem‑solving skills.
• Proficiency in MS Office Suite, JIRA, and Confluence.
• Good understanding of project governance, execution, and risk management standards.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part‑time / fixed‑term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third‑party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors.

About Prudential

Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom.

Find out more at www.prudentialplc.com Follow us on LinkedIn