Aftersales Standards & Performance Leader

BYD (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 120,000 - 150,000; Full time

Job summary

BYD (SINGAPORE) PTE. LTD. is seeking a Standards Development & Governance professional to design and govern global standards, SOPs and SLAs for aftersales distributors and dealers.

You will lead store assessments, audits, and KPI-driven performance reviews to ensure compliance and top-tier service levels. The role requires 3–5 years in automotive aftersales with dealer network exposure, SOP development, and strong analytical skills.

Qualifications

• Bachelor's degree in engineering, Business Management, Automotive Technology, or a related field.
• Minimum of 3-5 years of experience in automotive aftersales, with significant exposure to dealer network management, standards development, or service operations.
• Proven experience in developing SOPs, conducting audits, and implementing performance management systems (KPIs).
• Strong analytical skills with experience and root-cause investigation.
• Excellent knowledge of workshop operations, parts logistics, and technical service requirements.
• Experience with DMS and other aftersales IT systems is essential.
• Project management experience is highly desirable.

Responsibilities

• Develop, document, and maintain comprehensive global standards, SOPs, and service level agreements for all aftersales distributors and dealers.
• Lead the annual store assessment and grading program to measure compliance and performance.
• Conduct regular audits and checks to ensure adherence to policies and work towards best-in-class service benchmarks.
• Define, set, and communicate key performance indicators (KPIs) and targets for the aftersales network.
• Monitor, review, and report on channel performance, providing insights and coaching to distributors/dealers to achieve excellence.
• Assess and report on the readiness of the service network to support new product launches and existing vehicle models.
• Lead the evaluation of Integrated Logistics Support (ILS) adequacy across the network, including:
• <li>Special tooling and diagnostic equipment.</li><li>Facility suitability and workshop layout.</li><li>Technician skills and training needs.</li><li>Manpower planning and technical documentation.</li>
• Collaborate closely with the Engineering & Technical Support team to conduct these assessments.
• Training Support
• <li>Support the HQ training department in the planning and development of training centre curricula to ensure non-technical and soft skills meet brand standards.</li>

Skills

Strong analytical skills

Root-cause investigation

Project management

DMS & aftersales IT systems

Education

Bachelor's degree in engineering, Business Management, Automotive Technology, or a related field

Tools

DMS and other aftersales IT systems

Job description

BYD (SINGAPORE) PTE. LTD. is seeking a Standards Development & Governance professional to design and govern global standards, SOPs and SLAs for aftersales distributors and dealers.

You will lead store assessments, audits, and KPI-driven performance reviews to ensure compliance and top-tier service levels. The role requires 3–5 years in automotive aftersales with dealer network exposure, SOP development, and strong analytical skills.