Global Aftersales & Dealer Relations Coordinator

GOOD JOB CREATIONS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

GOOD JOB CREATIONS (SINGAPORE) PTE. LTD. is seeking a regional Aftersales Coordinator in Singapore to drive dealer performance and support aftersales strategies across networks.

You will build relationships with overseas dealers, coordinate with the Global Service Centre, monitor KPIs, and lead initiatives to improve service delivery. Travel overseas frequently to support dealer operations and training. Strong communication, PowerPoint and Excel skills, and knowledge of the power generation or

Qualifications

• Minimum 2 years of experience in dealer management, aftersales support, or a related function.
• Experience or knowledge of the power generation industry is highly preferred, or relevant heavy industrial experience.
• Strong presentation and communication skills.
• Willingness and ability to travel overseas frequently.
• Proficiency in Microsoft Office applications, particularly PowerPoint and Excel.

Responsibilities

• Monitor and drive achievement of regional aftersales KPIs across dealer networks.
• Support the execution of aftersales strategies, improvement initiatives, and customer satisfaction programmes.
• Build and maintain strong relationships with overseas dealers and coordinate timely support with the Global Service Centre (GSC).
• Administer aftersales service agreements and ensure compliance with contractual and company requirements.
• Coordinate aftersales campaigns, presentations, promotional activities, and dealer improvement programmes.
• Gather dealer feedback, analyse market trends, and recommend process and service enhancements.
• Serve as the key coordination point for dealer aftersales enquiries and support technical issue resolution with internal stakeholders.
• Monitor service response times, warranty claims, spare parts support, and dealer performance metrics.
• Ensure prompt follow-up and closure of dealer requests, service issues, and customer complaints.
• Review and improve aftersales workflows, SOPs, work instructions, and operational documentation.
• Identify process gaps and implement corrective and preventive actions to enhance efficiency.
• Support digitalisation, automation, CRM implementation, and other aftersales system initiatives.
• Prepare KPI dashboards, management reports, presentations, meeting minutes, and action plans.
• Coordinate dealer meetings, training programmes, workshops, audits, product launches, and regional aftersales activities.
• Support departmental budgeting, compliance, audit requirements, and administrative functions.
• Travel overseas to support dealer operations, meetings, training, and service-related activities.

Skills

Dealer management

Aftersales support

Presentation skills

Communication skills

Travel coordination

Tools

PowerPoint

Excel

Job description

GOOD JOB CREATIONS (SINGAPORE) PTE. LTD. is seeking a regional Aftersales Coordinator in Singapore to drive dealer performance and support aftersales strategies across networks.

You will build relationships with overseas dealers, coordinate with the Global Service Centre, monitor KPIs, and lead initiatives to improve service delivery. Travel overseas frequently to support dealer operations and training. Strong communication, PowerPoint and Excel skills, and knowledge of the power generation or