Aftersales Business Development Executive - KT

PASONA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

PASONA SINGAPORE PTE. LTD. in Singapore is seeking a Strategic & Dealer Relationship Manager to oversee dealer performance, implement global aftersales strategies, and work with the Global Service Center to boost customer satisfaction.

You will coordinate aftersales processes, provide timely support, review SOPs, and travel overseas to support dealer operations, audits, and product launches across SEA and APAC regions. Engineering background preferred.

Qualifications

• Bachelor or Diploma in any engineering discipline; power generation preferred.
• Proficiency with PowerPoint and Excel; MS Office skills.
• Strong presentation and communication abilities; able to work independently.
• Ability to travel overseas frequently to SEA and APAC regions.

Responsibilities

• Monitor and ensure achievement of aftersales KPIs across regional dealers.
• Support global aftersales strategies and coordinate with GSC for customer satisfaction.
• Coordinate Aftersales Service Agreements and regional campaigns.
• Provide timely dealer support and manage dealer communications with internal teams.
• Review workflows, develop SOPs, and participate in continuous improvement initiatives.
• Attend weekly dealer operations meetings and produce reports and follow-up plans.
• Handle administrative duties and assist in budgeting and compliance activities.

Skills

Presentation skills

Communication skills

Independent worker

Travel readiness

Education

Bachelor/Diploma in engineering

Power generation knowledge

Tools

PowerPoint

Excel

Microsoft Office

Job description

Up to $4,500 Basic Salary + AWS + VB

Nearest MRT: Tuas West Road

Job ID: 20377

Job Description:

Strategic & Dealer Relationship Management (25%)

• Monitor and ensure achievement of Global Aftersales KPIs across all regional dealers.
• Support the implementation of global after-sales strategies, objectives and continuous improvement initiatives.
• Maintain strong working relationships with overseas dealers and provide timely support together Global Service Center (GSC) to enhance customer satisfaction.
• Coordinate and administer Aftersales Service Agreements, ensuring compliance with company policies and contractual obligations.
• Support regional aftersales campaigns, after-sales presentation, promotional activities and improvement programs.
• Collect dealer feedback, identify market trends and recommend improvement initiatives to interdepartmental and management

Operational Aftersales Support & Service Excellence (25%)

• Serve as the primary coordination point for dealer aftersales enquiries and secondary to GSC technical support requests.
• Help coordinate with internal departments including Engineering, Sales, Parts and Procurement to resolve GSC issues promptly.
• Monitor service response time, warranty cases, spare parts support and dealer performance.
• Ensure timely follow-up with GSC and closure of dealer requests and customer complaints.
• Support GSC in service planning and overseas dealer assistance whenever required.
• Travel overseas to support dealer operations, meetings, audits, KPIs, product launches, training and aftersales service activities.

Process Management & Continuous Improvement (15%)

• Assist in reviewing existing after-sales workflows and recommend improvements to enhance efficiency and customer experience.
• Develop, standardize and maintain aftersales Standard Operating Procedures (SOPs), work instructions and documentation.
• Identify process bottlenecks and implement corrective and preventive actions.
• Participate in digitalization and automation initiatives to improve operational effectiveness.
• Monitor process compliance and recommend best practices across regional dealers.

System Support, Reporting & Global Service Centre Coordination (25%)

• Attend weekly meeting on dealers operations of the Global Service Centre (GSC) and act accordingly.
• Attend GSC meetings and prepare reports, meeting minutes and follow-up action plans.
• Maintain aftersales records, KPI dashboards and management reports.
• Support CRM implementation or other future after-sales management systems to ensure data accuracy and operational efficiency.
• Analyze after-sales performance data and provide recommendations for continuous improvement.
• Assist in preparing presentations, management reports and KPIs and service performance analysis.

Administrative Support & Corporate Responsibilities (10%)

• Manage after-sales documentation, filing and administrative activities.
• Coordinate internal approvals and maintain after-sales related documentation.
• Support managerial on departmental budgeting, audit requirements and compliance activities.
• Assist in organizing dealer meetings, coordinate GSC training sessions, workshops and events.
• Perform ad-hoc duties, special projects and assignments as directed by managerial.
• To conform with Company Environmental practices
• Any other tasks assigned.

Job Requirement

• Bachelor / Diploma in any engineering discipline, preferably power generation
• Minimum 2 years' experience in dealer management or after-sales.
• Prior experience or understanding of power generation business is a strong advantage
• Microsoft Office, preferably on PowerPoint and Excel
• Good presentation skills needed
• Good communication skills, able to work with different levels of people
• Independent worker and a good player
• Need to travel overseas frequently to SEA and APAC region