After-Sales Support Coordinator

KUMPULAN DEVELOPMENT (S) PTE LTD; Singapore; On-site; SGD 40,176 - 53,568; Full time

Benefits offered by this job

Lunch provided

Two-way shuttle bus services

Medical benefits

Leave benefits per MOM guidelines

Job summary

KUMPULAN DEVELOPMENT (S) PTE LTD in Singapore is seeking an proactive and organized After-Sales Support Coordinator to manage daily scheduling and coordination of service activities for our Water Dispensers and Coffee Machines division. This role serves as the key liaison between customers, the sales team, and technical service personnel to ensure efficient service delivery and excellent customer support.

Responsibilities include coordinating technicians for repairs and installations,

Qualifications

• Minimum 1 year of experience in customer service or sales support.
• Experience in service coordination, administration, or customer service preferred.
• Proficient in Microsoft Office and ERP systems.
• Strong organizational, communication, and multitasking skills.
• Able to work independently and manage multiple priorities.

Responsibilities

• Schedule and coordinate technicians for repairs, servicing, installations, and removals.
• Liaise between customers, sales team, and technical team to ensure smooth service operations.
• Communicate with customers regarding service appointments and job updates.
• Prepare and maintain service-related documentation and job records.
• Submit, update, and close service jobs accurately in the ERP system.
• Prepare monthly reports for principals and management.
• Follow up on outstanding service requests and job completion.
• Perform other ad hoc duties assigned by the Manager

Skills

Customer service

Service coordination

Administration

Communication

Organizational skills

Multitasking

Independent work

Time management

Tools

Microsoft Office

ERP systems

Job description

Location: Singapore, Changi North Rise

Working Hours: 5 day work week (Monday to Friday)

Benefits:

• Lunch provided (Chinese Food)
• 2-way shuttle bus services available at Ang Mo Kio & Bedok MRT stations
• Medical Benefits
• Leave benefits according to MOM guidelines

Job Summary:

We are seeking aproactive and organized After-Sales Support Coordinator to manage the daily scheduling and coordination of service activities for our Water Dispensers and Coffee Machines division. This role serves as the key liaison between customers, the sales team, and technical service personnel to ensure efficient service delivery and excellent customer support.

Responsibilities:

• Schedule and coordinate technicians for repairs, servicing, installations, and removals.
• Liaise between customers, sales team, and technical team to ensure smooth service operations.
• Communicate with customers regarding service appointments and job updates.
• Prepare and maintain service-related documentation and job records.
• Submit, update, and close service jobs accurately in the ERP system.
• Prepare monthly reports for principals and management.
• Follow up on outstanding service requests and job completion.
• Perform other ad hoc duties assigned by the Manager

Requirements:

• Minimum 1 year of experience in customer service or sales support
• Relevant experiencein service coordination, administration, or customer service preferred.
• Proficient in Microsoft Office and ERP systems.
• Strong organizational, communication, and multitasking skills.
• Able to work independently and manage multiple priorities effectively.