AFTER SALES SERVICE TECHNICIAN

DIAMOND MOBILE PTE. LTD.; Singapore; Sur place; SGD 26 000 - 38 000; Plein temps

Résumé du poste

Diamond Mobile Pte. Ltd. in Singapore seeks a customer service professional to handle inquiries, complaints, and after-sales support for our customers. You will resolve returns, coordinate with internal teams, and maintain records to ensure high service quality. Strong communication and problem-solving skills are essential.

Responsibilities include timely responses, issue resolution, and contributing to service strategy development to continually improve customer satisfaction.

Qualifications

• Proven experience in a customer service or after-sales role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Attention to detail and ability to multitask.

Responsabilités

• Respond to customer inquiries and complaints promptly and professionally.
• Resolve post-purchase issues, including returns, replacements, and repairs.
• Coordinate with internal teams to address customer concerns.
• Maintain detailed records of interactions and resolutions.
• Monitor feedback and suggest service quality improvements.
• Follow up with customers to ensure issues are fully resolved.
• Provide product-related information and assistance.
• Contribute to after-sales service strategy development and implementation.

Connaissances

Customer service

Communication

Problem solving

Attention to detail

Description du poste

Responsibilities

• Respond to customer inquiries and complaints in a timely and professional manner.
• Resolve post-purchase issues, including product returns, replacements, and repairs.
• Coordinate with internal teams to address and follow up on customer concerns.
• Maintain detailed records of customer interactions and issue resolutions.
• Monitor customer feedback and suggest improvements to enhance service quality.
• Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service.
• Provide product-related information and assistance to customers.
• Contribute to the development and implementation of after-sales service strategies.

Qualifications

• Proven experience in a customer service or after-sales service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Attention to detail and ability to manage multiple tasks simultaneously.