After Sales Engineer (Service/ West/ Up $5500 with comms) #HAC

Recruit Express Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Recruit Express Pte Ltd is seeking a Sales Executive to grow service revenue within an assigned customer base in Singapore. You will contact customers by phone, email, and visits to identify opportunities for preventive maintenance, calibration, service agreements and upgrades.

You will generate quotations, expand contracts, cross-sell services, maintain a healthy pipeline, and collaborate with Service Engineers, Product Sales and Support teams to ensure delivery of commitments.

Qualifications

• Diploma or degree in Engineering preferred. Includes Mechanical, Electrical/Electronic, Mechatronics, Instrumentation, Chemical, Biomedical/Biotechnology-related disciplines.
• Candidates from other disciplines with strong technical aptitude and interest in B2B sales may be considered.

Responsibilities

• Develop and grow service revenue within an assigned customer base and territory in Singapore.
• Proactively contact customers via telephone, email, and visits; identify opportunities for preventive maintenance, calibration, service agreements and upgrades.
• Generate quotations and follow up to improve quotation conversion; expand existing contracts and cross-sell services across product portfolios.
• Maintain CRM/SAP data and collaborate with Service Engineers, Product Sales, Service Operations, and Customer Support to ensure delivery of commitments.

Education

Engineering disciplines (Mechanical, Electrical/Electronic, Mechatronics, Instrumentation, Chemical, Biomedical/Biotechnology)

Other technical or science disciplines

Job description

Develop and grow service revenue within an assigned customer base and territory. Proactively contact customers through telephone calls, emails, customer visits and other sales activities. Identify opportunities for preventive maintenance, calibration, service agreements, equipment upgrades and other lifecycle services. Generate quotations and follow up systematically to improve quotation conversion. Expand existing service contracts while identifying opportunities to convert transactional customers into contract customers. Develop new service opportunities from company's installed equipment base. Identify opportunities to cross-sell additional services and solutions across relevant product portfolios. Generate leads and cross leads. Maintain a healthy sales pipeline and deliver agreed sales targets and monitor sales metrics. Communicate the value of preventive maintenance, calibration and lifecycle services. Work closely with Service Engineers, Product Sales team, Service Operations and Customer Support to ensure effective delivery of customer commitments. Represent and participate in exhibitions, seminars, customer trainings, etc. Maintain accurate customer, opportunity and activity information in CRM/SAP.

Requirements

• Diploma or Degree in Engineering, preferably:
• Mechanical Engineering
• Electrical/Electronic Engineering
• Mechatronics
• Instrumentation
• Chemical Engineering
• Biomedical/Biotechnology-related disciplines
• Other relevant technical or science disciplines
• Candidates from other disciplines with strong technical aptitude and demonstrated interest in B2B sales may also be considered.