Aesthetic Clinic Operations Manager

SUCCESS RESOURCE CENTRE PTE. LTD.; Singapore; On-site; SGD 42,000 - 52,000; Full time

Job summary

Success Resource Centre Pte Ltd in Singapore is seeking a Clinic Operations Manager to oversee daily workflows at our Tampines and Orchard locations. You will coordinate appointments, supervise staff and ensure service standards are met.

This role focuses on driving revenue, managing commissions and delivering a seamless patient experience, while leading a multidisciplinary team and maintaining strict SOPs across clinics.

Qualifications

• Minimum 3 years of experience in clinic operations, medical aesthetics, healthcare or related industries.
• Experience in clinic management or team leadership.
• Experience managing a team and staff performance.
• Strong customer service and complaint handling skills.
• Comfortable with revenue targets, sales performance and commissions.
• Strong organisational and administrative skills with attention to detail.
• Good communication, leadership and problem-solving abilities.

Responsibilities

• Oversee day-to-day operations of the medical aesthetics clinic, ensuring smooth and efficient clinic workflow.
• Coordinate appointments, patient flow, treatment schedules and overall clinic operations.
• Ensure clinic SOPs, service standards and operational procedures are consistently followed.
• Monitor clinic performance and identify areas for operational improvement.
• Work closely with doctors and clinic staff to ensure a seamless patient experience.
• Lead and supervise the clinic team, ensuring staff performance and service standards are maintained.
• Prepare monthly staff roster and manage manpower allocation according to clinic needs.
• Monitor staff attendance, punctuality, performance and overall discipline.
• Provide guidance, coaching and support to staff where required.
• Assist with onboarding and training of new team members.
• Address staff-related issues and escalation significant matters to management when necessary.
• Monitor clinic revenue and sales performance against monthly targets.
• Track daily/monthly revenue and identify opportunities or concerns affecting clinic performance.
• Work closely with the team to drive revenue and achieve clinic targets.
• Monitor treatment sales, appointments and other relevant business indicators.
• Be accountable for clinic revenue performance, as the Manager's incentive is tied to revenue.
• Calculate monthly staff commissions accurately and in a timely manner.
• Maintain accurate records of staff incentives, commissions and relevant performance data.
• Prepare regular operational and performance reports for management.
• Support other administrative and operational tasks required for the smooth running of the clinic.

Skills

Clinic operations

Team management

Customer service

Complaint handling

Revenue & sales

Administrative duties

Leadership

Job description

Success Resource Centre Pte Ltd in Singapore is seeking a Clinic Operations Manager to oversee daily workflows at our Tampines and Orchard locations. You will coordinate appointments, supervise staff and ensure service standards are met.

This role focuses on driving revenue, managing commissions and delivering a seamless patient experience, while leading a multidisciplinary team and maintaining strict SOPs across clinics.