Admissions Assistant / Officer (Nursing Home)

Private Advertiser; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Private Advertiser in Singapore seeks an Admissions Assistant/Officer for a nursing home setting. You will be the first point of contact for applicants, answering calls and email queries, and assist in admissions and discharge processes.

You will keep resident files up to date, conduct Means Tests for subsidies, liaise with Next of Kin on subsidies and billing, update the ILTC portal, and help prepare monthly reports while supporting KPI achievement.

Qualifications

• Minimum GCE O Level or equivalent.
• At least 2 years of relevant work experience supporting an MSW.

Responsibilities

• First contact for applicants and answer phone calls and reply email queries.
• Assist in admissions and discharge processes.
• Keep proper records of resident’s/file, ensure completion of forms and data are updated.
• Conduct financial Means Test and determine the subsidy quantum.
• Liaise with resident’s/NOK or guarantor regarding subsidy, billing, and charges.
• Update ILTC portal on required information.
• Assist in preparation of monthly reports.
• Debt management, remind clients on due payments and outstanding balance.
• Contribute and ensure that the department meet its KPIs.

Skills

Customer service

Administrative skills

Education

Minimum GCE O Level or equivalent

2 years relevant MSW support experience

Job description

Looking for experienced Admissions Assistant / Officer in a nursing home setting

Roles & Responsibilities

• First contact for applicants, answer phone calls and reply email queries.

• Assist in admissions and discharge processes.

• Keep proper records of resident’s / client’s file, ensure completion of forms and data are updated in a timely and accurate manner.

• Conduct financial Means Test and determine the subsidy quantum.

• Liaise with resident’s / client’s NOK or guarantor regarding subsidy, billing, and charges.

• Update ILTC portal on required information.

• Assist in preparation of monthly reports.

• Debt management, remind clients on due payments and outstanding balance.

• Contribute and ensure that the department meet its KPIs.

Requirements

• Minimum GCE O Level or equivalent

• at least 2 years of relevant work experience supporting an MSW