Admin & Operations Specialist

LIFE GAME PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

IM30 is seeking an Administrative and Operations specialist to oversee company operations, including payments, office logistics and asset tracking. The role requires 1–3 years in operations, strong spreadsheet skills, and proficiency in English and Chinese.

The position is based in Singapore and involves coordinating meetings, travel, and office facilities within an expanding organization. As part of a growing team, you will liaise with Finance and Payment teams, ensure timely responses to

Qualifications

• 1–3 years in operations, office admin, finance ops, or HR coordination at a startup/SME.
• Strong working knowledge of spreadsheets (lookup, pivots, basic formulas).
• Language: English and Chinese required.

Responsibilities

• Monitor chargeback and refund requests via PSP system.
• Prepare and submit documentation to respond to chargebacks.
• Maintain records of disputes and report findings to Finance.
• Coordinate internal ops requests and meet SLAs.
• Track office site renovation progress and logistics for meetings/travel.
• Manage assets and device handover/return.

Skills

Spreadsheets

Cross-functional

English & Chinese

Office operations

Job description

Location: Singapore

Employment Type: Full-time/ Intern

About IM30

IM30 is a global gaming company on a mission to make time more interesting. Founded in 2015 by a group of passionate gamers, we've grown into an international team behind popular strategy titles like Last Shelter: Survival and Rise of Empires.

As we continue to expand globally, Singapore is becoming our new international headquarters. At IM30, we value action over talk, openness over hierarchy, and speed over perfection.

Role Overview

We're looking for a Administrative and Operation specialist who can handle the operations for various aspects of the company that includes the payment and generate office operations.

Key Responsibilities

• Monitor chargeback and refund requests daily through the Payment Service Provider ( PSP ) system.
• Prepare and submit the necessary documentation (using AI tool) to respond to chargeback requests in a timely manner.
• Maintain accurate records of dispute cases within each PSP system and provide regular reports on findings.
• Identify discrepancies in chargeback reports in coordination with the Finance team.
• Provide timely updates on the status of chargeback cases to Payment team.
• Be the first point of contact for internal ops requests; triage and resolve within agreed SLAs.
• Monitor the progress of renovation of new office site
• Coordinate logistics for meetings, travel, events, couriers, and basic office facilities (if hybrid/onsite).
• Track assets (laptops, accessories); oversee device handover/return.

Qualifications & Requirements

• Experience: 1–3 years in operations, office admin, finance ops, or HR coordination at a startup/SME.
• Strong working knowledge of spreadsheets (Google Sheets/Excel: lookups, pivots, basic formulas).
• Communication: Strong cross-functional collaboration skills; can work across business and tech teams.
• Language: English and Chinese required.
• Organized, process‑oriented, and comfortable improving ambiguous workflows.