Admin Manager, Arena Operations

marinabaysands; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Marina Bay Sands in Singapore seeks an Admin Manager to lead the Arena operations' business-services capability, establishing administrative oversight, governance, reporting and project-support for a new 15,000-seat arena.

You will build the admin team, implement standards, manage budgeting and procurement interfaces, and coordinate with shared services to ensure smooth pre-opening mobilization and ongoing event readiness.

Responsibilities

• Lead day-to-day administration for Arena Operations and provide structured executive support to the Vice President, Arena.
• Establish consistent administrative standards, correspondence, meeting governance, records, calendars and document-control protocols across the arena departments.
• Coordinate management meetings, governance packs, action registers, presentations and executive submissions.
• Maintain appropriate confidentiality, access controls and records for sensitive departmental and company information.
• Build, supervise and develop the Arena team, setting priorities, service standards, workflows and performance expectations.
• Provide dashboards, reports and business intelligence that support management decisions, resource planning and performance review.
• Provide project management services to Arena departments for operational initiatives, venue-readiness activities and capital works.

Job description

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Summary

The Admin Manager will lead the Arena business-services capability, establishing the administrative, financial oversight, governance, reporting and project-support capabilities required for a new 15,000-seat arena.

Job Responsibilities

Arena Administration and Executive Support

• Lead day-to-day administration for Arena Operations and provide structured executive support to the Vice President, Arena.
• Establish consistent administrative standards, correspondence, meeting governance, records, calendars and document-control protocols across the arena departments.
• Coordinate management meetings, governance packs, action registers, presentations and executive submissions.
• Maintain appropriate confidentiality, access controls and records for sensitive departmental and company information.

Business Services Team Leadership

• Build, supervise and develop the Arena team, setting priorities, service standards, workflows and performance expectations.
• Allocate administrative support across arena departments in line with operational priorities and event requirements.
• Provide coaching, training and quality assurance for administrators, coordinators and project-support resources.
• Develop the function toward a mature department capable of supporting steady-state arena operations.

Event Settlement, Venue Hire and Billing

• Prepare and coordinate event settlement administration, venue-hire billing and AV-service billing, working with Finance and relevant operational departments.
• Maintain complete supporting records, approvals, chargeable-service information and reconciliation documentation.
• Track outstanding information and support timely, accurate financial close-out following events.

Budgeting, Procurement and Reporting

• Coordinate departmental budgeting, forecasting, expenditure tracking and management reporting.
• Manage procurement administration, purchase controls, vendor documentation and interfaces with MBS Procurement.
• Develop dashboards, reports and business intelligence that support management decisions, resource planning and performance review.

Governance, SOPs, Licensing and Compliance

• Coordinate the development, control, review and publication of arena policies, SOPs, forms, templates and governance records.
• Maintain licensing and compliance registers, coordinating submissions and renewals with responsible internal stakeholders.
• Support audit readiness, risk-control actions, records retention and evidence management.
• Coordinate training records, competency documentation and departmental onboarding requirements.

Project Management Services

• Provide project management services to Arena departments for operational initiatives, business-system implementation, venue-readiness activities and capital works.
• Establish project plans, milestones, governance, reporting, risk and issue registers, change controls and stakeholder communication.
• Coordinate the Project Manager and Project Coordinator, ensuring clear scope, ownership, deadlines and escalation.
• Maintain a consolidated portfolio view of departmental projects and provide regular progress reporting to the Vice President, Arena.

Stakeholder and Shared-Service Coordination

• Act as a central liaison between Arena Operations and MBS Shared Services, including HR, Finance, IT, Facility Maintenance, Marketing, F&B and Procurement.
• Coordinate internal business requirements, approvals, recruitment administration, onboarding, payroll and workforce-record interfaces.
• Build effective relationships with internal promoters and hirers, external partners, vendors and cross-functional stakeholders where business-services support is required.

Continuous Improvement

• Identify opportunities to simplify processes, strengthen controls, improve service quality and increase administrative efficiency.
• Develop scalable systems and templates suitable for pre-opening, event delivery and steady-state operations.
• Resolve administrative and coordination issues promptly and escalate material risks appropriately.

Venue Development and Operator Input

• Provide structured operator input into arena design, development and technical coordination, with emphasis on event operations, guest journeys, front-of-house, back-of-house, artist operations, crowd flow and precinct interfaces.
• Review drawings, plans, specifications, operational narratives, mock-ups and submissions, identifying operational risks, constraints and opportunities early.
• Coordinate Arena Operations feedback, document decisions and track agreed requirements through response and close-out.
• Work with project teams and advisers to balance operational outcomes with safety, licensing, programme, budget and project constraints.

Pre-Opening Mobilisation and Operational Readiness

• Develop and maintain the integrated operational-readiness plan, milestones, depe