Admin Executive at Tuition Centre

Matts Edu; Singapore; On-site; SGD 30,000 - 42,000; Full time

Benefits offered by this job

Sales incentive

Company insurance

Performance bonus

Lifestyle bonus

AWS

Job summary

Matt's Education is an enrichment centre in Singapore offering English, Maths and Science classes for primary and secondary students. We are recruiting for a front desk/admin role to handle registrations, inquiries, centre operations and administrative support.

The ideal candidate holds a diploma or degree, is service-oriented, and proficient in Microsoft Office. The role involves interacting with parents and staff and supports budgeting and enrolment processes at our Jurong West and Clementi

Qualifications

• Diploma or degree in a relevant field is required.
• Strong communication and customer service skills are essential.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Front Desk Operations: manage student registrations, walk-ins and parent inquiries.
• Centre Management: oversee day-to-day centre operations and maintain organization.
• Customer Relationship Management: build and maintain relationships with parents and students; respond to queries.
• Administrative Support: handle class scheduling, student records and reporting.
• Collaborate with teaching staff to ensure smooth class operations and parent communication.
• Assist in preparation of lesson materials and support financial aspects of enrolments and operations.

Skills

Front desk

Customer service

Communication

Multitasking

Education

Diploma or degree in a relevant field

Tools

Microsoft Office

Job description

About Matt's Education

Matt's Education is an enrichment centre specialising in English, Maths and Science classes for primary and secondary levels. We have always been steadfast in our belief that the enjoyment of childhood and pursuit of academic success can be in the same melting pot. Currently, we have two outlets - Jurong West and Clementi.

Key Responsibilities

• Front Desk Operations: Provide front desk support and manage student registration, walk-ins, and parent inquiries.
• Centre Management: Manage the day-to-day operations of the centre, maintaining cleanliness, organization, and inventory management. Develop and enforce operational policies and procedures.
• Customer Relationship Management: Cultivate and maintain strong relationships with parents/guardians and students. Respond to queries and follow-ups in a timely and friendly manner.
• Administrative Support: Manage class scheduling, student records, and relevant reports.
• Collaborate with teaching staff to ensure smooth class operations and effective communication with parents regarding student progress.
• Assist in the preparation of lesson material.
• Finance-related: Handle financial aspects related to enrolment and operations, including monitoring and reconciling payments, processing refunds, and managing budgetary considerations.
• Collaboration: Work closely with academic and creative teams for the effective running of the centre.

Requirements

• Diploma or degree in a relevant field
• A service-oriented individual with a friendly disposition.Ability to work in a fast-paced environment and multi-task
• Proficient in Microsoft Office (Word, PowerPoint, Excel).
• Excellent communication skills and comfortable as a front-line representative.

What We Offer

• A competitive salary package.
• A supportive, family-like work environment that encourages personal and professional growth.
• Opportunities for career advancement.

Working hours and Location

• 5-day work week (4 weedays, 1 weekend)
• 12nn to 9.30pm or 10.30am to 7.30pm (on weekdays)
• 8am to 5pm (on weekdays)
• Jurong West and Clementi

Benefits

• Sales incentive for new sign-ups
• Company insurance
• Performance bonus
• Lifestyle bonus
• Annual Wage Supplement (AWS)