Customer Relations (Front Desk)

KANGAROO LEARNING CENTER PTE. LTD.; Singapore; On-site; SGD 22,320 - 33,480; Full time

Job summary

Kangaroo Learning Center Pte Ltd is seeking a dynamic Customer Relations (Front Desk) representative to welcome students and parents, answer inquiries, and guide enrolments. You will manage payments, schedule meetings, and support office operations in a fast-paced tuition centre.

The ideal candidate has strong interpersonal and communication skills, can multitask, and commits to a 44-hour week including evenings and weekends. Training will be provided.

Qualifications

• Min. GCE O’ Levels.
• No experience required, training will be provided.
• Good interpersonal, oral and written communication skills.
• Fast-paced working environment, able to multi-task and meticulous.
• 44 hours per week, able to commit weekdays (incl. evenings) & weekends.

Responsibilities

• Greet students, parents and visitors and provide a welcoming atmosphere.
• Respond to inquiries about course offerings, schedules and fees.
• Assist with enrolment including registration forms and documentation.
• Schedule appointments for students and parents with teachers or staff.
• Handle phone calls and emails promptly and professionally.
• Collect tuition fees and record payments accurately.
• Maintain student records and centre supplies.
• Assist in marketing activities and feedback collection.
• Address complaints empathetically and escalate when necessary.
• Perform general office tasks and maintain facilities.

Skills

Interpersonal skills

Oral communication

Written communication

Education

GCE O' Levels

Job description

About Us:

Kangaroo Learning Center Pte Ltd ("KLC") was incorporated on 7 May 2022. Our headquarters was established in 2014 and is a leading training institution in China, providing tuition to more than 100,000 students annually. KLC is a rapidly growing tuition centre in Singapore, dedicated to providing high-quality education in mathematics. The centre offers a range of academic and enrichment programs for students of different ages, including primary and secondary school students, as well as those preparing for the PSLE, Math Olympiad, GCE ‘O’-Level and ‘A’-Level examinations. As a young and dynamic organization in Singapore, we are committed to fostering a culture of innovation and initiative. We believe in nurturing individuals who take ownership of their roles and see themselves as co-partners in our journey towards educational excellence. Join our team and be a part of an exciting environment where you can contribute to shaping future leaders.

Job Overview:

We are seeking a dynamic and customer-focused individual to join our tuition centre as a Customer Relations (Front Desk) representative. The ideal candidate will be the first point of contact for students, parents, and visitors, ensuring a positive and welcoming experience. The Customer Relations (Front Desk) role is crucial in maintaining a positive and professional image for our tuition centre.

Job Responsibilities:

• Greet students, parents, and visitors as they enter and provide a welcoming atmosphere
• Respond to inquiries from students and parents regarding course offerings, schedules, fees, and other relevant information
• Assist with enrolment process, including completing registration forms, explaining tuition policies, and collecting necessary documentation
• Schedule appointments for students and parents to meet with teachers or staffs as needed
• Handle phone calls and emails promptly and professionally, addressing questions and concerns effectively
• Collect tuition fees and ensure accurate recording of payments
• Manage, maintain and update student records, administrative documents and centre-related supplies
• Record all math questions in the system
• Assist in marketing activities, such as distributing flyers, promoting special events, and collecting feedback from students and parents
• Handle customer complaints and concerns with empathy, addressing and resolving issues to the best of your ability, and escalating as necessary
• Perform general office tasks, such as photocopying, filing and organising office supplies
• Inspect tuition centre and office regularly and report any non-compliance and support essential maintenance of facilities and equipment, coordinate with vendors for repair and maintenance of tuition centre as and when required
• Administrative duties and other ad-hoc duties as assigned

Job Requirements:

• Min. GCE O’ Levels
• No experience required, training will be provided
• Good interpersonal, oral and written communication skills
• Fast-paced working environment, able to multi-task and meticulous
• 44 hours per week, able to commit weekdays (inc. evenings) & weekends